Technical Program Manager

The Technical Program Manager (TPM) is responsible for ensuring the successful planning, execution, and delivery of complex technical initiatives. This position requires a strong technical background, a deep understanding of system architecture, and the ability to effectively collaborate across functions to achieve impactful outcomes. The TPM transforms product plans into technology requirements for services, determining which resources will be required to deliver initiatives on the product roadmap and then aligning those to various workstreams in the program. The TPM is accountable for program management throughout the entire lifecycle, including analysis, design, development, testing, implementation, and post-implementation phases. The TPM is accountable for on-time delivery of milestones, identifying and mitigating risk, adherence to service architecture requirements, quality, and ultimately ensuring that the overall technical solution achieves the intended business outcomes. WHAT YOU’LL DO:Manage the lifecycle of complex cross-functional product initiatives. Unblock teams and increase the speed of delivery. Negotiate resources and priorities and escalate effectively.Transform product requirements into technology requirements for services and map to required resources needed for execution. Establish individual workstreams. Leverage technical expertise to define scope, effort, success metrics, and delivery timing for each workstream. Identify and resolve priority discrepancies in bottlenecked resources. Track resource spend against budget.Coordinate program execution across impacted cross-functional federated teams (Data & Analytics, UX/UI, DevSecOps, Architecture / Infrastructure, Product Management, and Engineering) and ensure that everyone is aligned towards common objectives resulting in ongoing alignment of milestones, deliverables, and dependencies so that issues are found early and solved, reducing risk to delivery datesConfirm alignment of project goals with business objectives; establish communication cadence with stakeholders to secure necessary resources and supportPartner closely with tech leads to bridge the business needs with the technical challenges to help balance time-to-market with quality, reliability, security, and scalabilityEstablish overarching program-level governance to ensure alignment across projects and promote effective coordination; including success metrics, technical standards, defining authority levels, and establishing communication channels among project teamsProactively identify potential technical and operational risks, develop mitigation strategiesGain acceptance of high-level design and detailed design documentation through enterprise and peer design reviewsSupport the design of application architecture components and documentation of relevant system or software changes or enhancementsCommunicate ideas effectively, verbally and in writing, to a wide range of audiences including Directors and VPs. Foster a constructive dialogue, harmonize discordant views, and lead the resolution of contentious issues (build consensus). Partner successfully with customers, Product owners, other stakeholders, and engineering teams.Practice and model best practices in technical project and program management such as communications, stakeholder management, planning and scheduling, identifying critical path, managing within budget and resource constraints, managing risk, and escalating appropriately.Actively mentors/develops others. Performs Tech promo assessments.