Training Planning Administrator

The Administrator will be responsible for planning, scheduling, organizing and overseeing services to ensure that they are successfully timeously executed, using the applicable business processes and tools.PLANNING/SCHEDULING:Receive Sales Pack/Proposal and ensure that all documents are added to the relevant SharePoint Repository / Folder.Plan all relevant applicable services for all new and existing customers as per Business Assurance standards.  Liaise with clients on suitable dates and service confirmations.Plan supplementary visits or services as required. (Where applicable)Allocate competent resources and allocate planned activities based on the applicable codes and standards, qualification, expertise, approval from affiliate (where relevant) and workload allows.Plan services to ensure that monthly budgets are met.Maintenance and monitoring of the applicable service dates in the diary. This includes the man-days, management, postponements, cancellations and control of diary changes on the live SharePoint diary.Doing travel arrangements for resource including visa applications, forex, business letters, etc.Responsible for all courier of training material and hardcopy certificates.RESOURCE FINALISATIONIssue relevant confirmation documents / request quote to resource for expenses.Administrator to submit signed confirmation documents / quote to finance for Purchase Order generation.Set-up and maintenance of training venues and consumables (tea, coffee, etc).POST SERVICE ADMIN Ensure that all post service documents are provided to Finance departments.Loading of post course exams where applicable as well as communication for Post Training Surveys to learners and issuance of certificates.GENERAL ADMINAcquaint yourself with the relevant online systems applicable to your department.Keep finance informed of any Client contact detail changes. (Where applicable)Deal with or escalate client queries and complaints relating to services.Monthly report as required to the Operations Manager.Provide assistance to all Managers, Stakeholders and Colleagues when required.Perform all duties in accordance with the SGS Statement of Integrity.Compliance to all relevant Business Assurance operational policies and procedures.Adhere to SGS policies, procedures as well as any other instructions, either verbal or in writing to yourself.Adhere to all quality and safety requirements of the SGS management system.Perform any other reasonable tasks as assigned by direct line manager.