VAS Client Service Specialist

Job Description

We are looking for an experienced Client Service Specialist to join our Global Forwarding division based in Mascot, NSW.

Reporting to the Value Added Service Manager, this position offers an opportunity to an experienced individual who is passionate about customer service. This role will be dealing with both internal and external stakeholders both domestic and international.

As the VAS Client Service Specialist, you will:

• Process customer books, document request and job invoicing
• Regularly review daily reports for bookings, OBL compliance and customs clearance
• Prepare Client Implementation Plan and oversee the process
• Identify potential issues and provide proactive problem solving
• Maintain relationships with key stakeholders

Qualifications

To be successful in this role, you will need:

• Previous Global Forwarding customer service experience
• Analytical skills - data analysis, logical reasoning and critical thinking
• The ability to meet competing deadlines within a fast-paced environment
• Strong communication and numeracy skills
• High level attention to detail and time management skills
• Warehouse experience in 3PL – desirable

Additional Information

With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great – it’s what makes our possibilities endless.

Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.

To find out more about us visit www.tollgroup.com/careers

To be considered, you must be entitled to work in the specified countryand be prepared to undertake pre-employment checks including a criminal history check and medical assessment.