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- Troubleshooting technical support that have escalated beyond service desk.
- Provide primary computer systems support for all facilities.
- Provide hands-on experience in technical support for 100+ Windows-based PCs, laptops and printers.
- Install, maintain, and troubleshoot end user workstation hardware, peripheral devices, software and network hardware.
- Perform on-site assistance for central IT staff to help diagnose and resolve complex computer hardware and software problems and implement corrective solutions
- Respond to incoming calls, service tickets and/or e-mails regarding problems
- Accurately document and manage trouble instances in the IT trouble ticket system according to the established guidelines
- Develop and maintain an inventory of all IT infrastructure components
- Participation in projects implementing new technologies to support strategic initiatives
- Support the development and implementation of new computer projects and new hardware installations
- Work with vendors that support various technology related services (e.g. cabling, third-party support, mill applications)
- If necessary, liaise with third-party support and PC equipment vendors
- Forward mill-level ideas or concerns to IT management
- Gaining exposure to maintenance and reliability areas of our business operations
- Integrating into a team of professionals motivated to use technology to give our organization a competitive advantage
- Special projects and other duties as assigned.
- A Two-year degree in Information Technology or equivalent technical certifications
- Experience working in a team, customer service focused environment
- Strong technical, problem-solving, and trouble-shooting skills
- Knowledge of/Experience with Windows 7 and later
- Knowledge of/Experience performing PC & server maintenance on hardware, OS and system software
- Knowledge of/Experience with Windows Server 2008 & above, LINUX and UNIX
- Knowledge of network infrastructure, VM server setup and configuration
- Required to work after hours and weekends at times
- Ability to travel 25% - 50% of the time, including occasional international travel the United States or Canada
- ID: #49562288
- State: South Carolina Greenville / upstate 29601 Greenville / upstate USA
- City: Greenville / upstate
- Salary: Depends on Experience
- Job type: Permanent
- Showed: 2023-03-27
- Deadline: 2023-05-21
- Category: Et cetera