Workstation Support Analyst

BlueCross BlueShield Of South Carolina
Columbia, SC
27 Mar 2024

Vacancy expired!

Summary Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users. Description Position Purpose:

Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users.

What You'll Do:
  • Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines. Configures, installs, monitors, and maintains IT users' workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.
  • Tests, troubleshoots, maintains, modifies, validates and documents application packages.
  • Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.
  • May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items.
  • Keeps apprised of new technologies related to workstation support procedures.

Work Environment:
  • Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Routine transporting of items up to 30 lbs. Transporting items up to 70lbs on occasion.

To Qualify for This Position, You'll Need:

This position requires the ability to obtain a C2 Clearance, which requires applicants to be a U.S. Citizen.

Required Education:
  • Associate Degree in Computer Science, Information Technology, or other job-related field OR
  • 2 years of job-related work experience.

Required Work Experience:
  • 2 years of technical operations support experience.

Required Skills and Abilities:
  • Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.
  • Able to provide on-the-spot training to users.
  • Understands operating systems imaging concepts.
  • Able to make recommendations on selection of hardware and software products to address business requirements.

Required Software and Other Tools:
  • Familiarity with computer and workstation equipment.

Required Licenses and Certificates:
  • A+ Certification

We Prefer That You Have:
  • Able to assist in the support and maintenance of the overall infrastructure.
  • Ability to navigate and update IBM Control Desk (ICD) asset management system.
  • E xperience supporting executive level customers.
  • Experience with asset management systems and processes.
  • Familiarity with IBM BigFix product to include the ability to deploy software.
  • Familiarity with McAfee and Trellix suite of products.
  • Familiarity with NetScout network analyzer.

What We Can Do For You:

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

  • Subsidized health plans, dental and vision coverage
  • 401K retirement savings plan with company match
  • Life Insurance
  • Paid Time Off (PTO)
  • On-site cafeterias and fitness centers in major locations
  • Wellness program and healthy lifestyle premium discount
  • Tuition assistance
  • Service recognition
  • Employee Assistance
  • Discounts to movies, theaters, zoos, theme parks and more

What To Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure that you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Management will be conducting interviews with the most qualified candidates, with prioritization given to those candidates who demonstrate the preferred qualifications.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail abilities@bcbssc.com or call 1-800-288-2227, ext. 43172 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.