Zuora Billing And Compensation Lead

We have an exciting opportunity for a Zuora Billing and Compensation Lead. In this role, you will be responsible for end-to-end system solutions for the Brightspeed telecom suite of applications. You will be responsible for system solutions in the areas of billing and compensation management domains. In this exciting role, you will be challenged with the opportunity to lead the team in every aspect of the customer billing and sales compensation. As the technical lead in Billing, you will have a deep functional and technical understanding of Zuora and in building scalable solutions to support complex business processes. As Zuora Billing and Compensation Lead, your duties and responsibilities will include:  Solution architecting, configuring the end-to-end solutions in Zuora billing, payments Understanding of business processes and translating them into ZuoraProviding expertise in project scoping, planning, gathering business requirements, requirement analysis and mapping into Zuora Providing experience & expertise in building product catalog in ZuoraProviding subject matter expertise, Business process consulting that includes providing inputs on best practices on Zuora Identifying, evaluating, developing, and deploying Zuora changes to improve the billing operations process and assurance controlsDefining & implementing the various integration points across multiple cloud applications such as Sales Force, Payment gateways, SAP etc.     Providing expertise in design, development and deployment in business process automation using custom Zuora workflows related to refunds, billing, payment transfers, late fees, early termination Fees (ETF)Configurating of Zuora application to develop POC and demonstrate to stakeholdersIntegrating with Salesforce applications Marketing Cloud and Commerce cloud, CPQ Effectively communicating to Zuora support to resolve system problems and user administration as requiredUnderstanding the data flows between Salesforce/Zuora and Zuora/Payment gateways to optimize processes and address the issuesDeveloping customer email notifications out of Zuora Providing Experience in integrating Avalara Tax with Zuora.Providing Experience in setting up Apple Pay/ Pay Pal payment methods in ZuoraProviding Good understanding of Refund/Credit memo process in Zuora.Managing Zuora bill templates to allow for managing complex bill template requirementsProviding Expertise in building custom reports for cross functional teamsProviding status updates to the stakeholders on SLAs, timely issue resolution Developing documentation, research, and support the creation of training materials