CARE Scheduler

26 Oct 2024

Vacancy expired!

Job Description

We are looking for a new Care Schedulerto join our growing team at Home Instead.The successful candidate will be a key member of the team and will be expected to perform a variety of duties in the coordination of schedulingtheservice for clients.

The Role

The Care Scheduleris responsible for scheduling clients andCAREGiversin order to provide the highest quality service to clients with emphasis on creating extraordinary relationships. The role is in a busy office environment.

  • Toorganise all rotasand staffing requirements
  • Ensure all staff and clients are aware of working schedules
  • Be responsive to changes in the schedule and liaise with relevant team members
  • MatchingCAREGiversto new clientsin conjunction with client services team,and arrange introductions
  • ManageCAREGiverannual leave
  • Work closely withthe Operations Manager and Registered Managerto manageCAREGiverworkload
  • Work closely with the recruiterto ensure recruitment is matched to business need
  • Work withcare management teamtorecognize and rewardCAREGiverswho go the Extra Mile
  • Answerincomingphone calls during working dayas part of the team
  • To be able to manageCAREGiver and client expectations
  • Be able to prioritise tasks efficiently and ensureCAREGiver and client satisfaction with schedules

Qualifications

We believe that our CAREGivers are our greatest asset, and are passionate about the way we support both them and our clients. The successful candidate will need to demonstrate enthusiasm for and experience of dealing with people to maintain the excellent job satisfaction rate within our team.

The successful candidate will need to demonstrate an aptitude for solving problems, resource planning and dealing with multiple tasks simultaneously. Previous scheduling or logistical experience and experience of customer service would be advantageous however not essential as on the job training can be provided.

  • Goodunderstanding of all Microsoft Office programs (i.e. Word, Excel, Outlook etc.)
  • Good clear telephone manner
  • Excellent customer servicecredentials including complaint management
  • Experience in office administration
  • Highly organised
  • Exceptional at managing multiple work streams
  • A driving licence and own vehicle are essential
  • Logical and analytical with the ability to work on own initiative and meet deadlines.

Additional Information

This is a full time permanent position includingon call duties on a rota basis, averaging one week in four.

The salary is £22,000 - £26,000 pro rata dependent on previous experience

We are offering an excellent remuneration package and ongoing development opportunities for the right person.

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

CQC Rated Outstanding -We are extremely proud of this achievement as the Award has only beengiven to 4% of Home Care Companies

Homecare.co.uk and Laing and Buissonhave ranked Home Instead Group the No 1 Home Care Group in the UK that provide companionship, home help and personal care services.

Apply today:

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.Please click on 'I'm Interested' or alternatively, contact us on

01769 302 003

This advert will be withdrawn when a sufficient number of applications have been received.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Insteadis committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.

  • ID: #21727544
  • State: South Dakota Southmolton 00000 Southmolton USA
  • City: Southmolton
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2021-10-26
  • Deadline: 2021-12-25
  • Category: Et cetera