Conference & Events Coordinator

Most people have goals and dreams of what they want to do and where they want to be in life. At Mercure Sydney, we have created a culture that provides you with the ability to aspire to great things and develop into the person you want to be. From our passionate and professional team to our training and development culture, we, as a brand are dedicated to providing our staff with an exciting work environment. We are a big hotel, looking for some big talent, with 517 newly refurbished rooms, 9 conference rooms, and multiple food and beverage outlets. This position will report to the Conference & Events Sales Manager and will offer key administrative and sales support to both our clients and hotel. 

The Day to Day: Develop and maintain effective relationships with clients to ensure customer satisfaction.Co-ordinate and host familiarisations and site inspection activity including follow-up.Maintain conference incentive database of key contacts/clients.Participate with implementing sales strategiesDrive sales to ensure conversion targets are achieved and monitor successAssist in coordinating sales forecasts and provide suggestions on strategies to achieve targets.Prepare and deliver event orders for the operational teams within the hotel to effectively communicate and execute the delivery of each eventEnsure we succeed in delivering customer events in order to ensure client satisfaction and repeat business The Right Fit:Excellent customer service skills, with the ability to easily build rapport with internal and external clients A ‘quick thinker’ with excellent problem solving skills A great team player, who proactively looks to assist where possible Organised with a high attention to detail and the ability to coordinate a number of events simultaneously Previous experience in sales environment, with good understanding of events/hospitality operations (desirable)Tertiary qualifications in events/hospitality or related business discipline (desirable) Proficiency in the use of Microsoft Word, Excel, PowerPoint and Outlook