Customer Service Officer, Westall VIC

Job Description

At BlueScope, we createand inspiresmart solutions in steel, strengthening our communities and helping build a better future. Our steel has shaped everything from hospitals and schools, bridges and stadiums to fences and homes – influencing the way we live and work, now and in the future.

Come and discover the opportunity to join our Orrcon Steel business in our

In this diverse and challenging role, you will support our team by managing enquiries that come via phone and email. Our customers are a mix of homeowners and builders requiring a variety of superior products and solutions that we offer. Being the face of BlueScope, you will ensure all of our customers receive exceptional service.

A self-motivated, quick thinker, you quickly adapt and can juggle more than one task at any given time. You also being busy and working in a supportive team environment.

Being the face of BlueScope for our customers, you will be:

• interacting with our customers face to face andviaphoneand email to manage a variety of enquiries
• preparing and following up customer quotes, whilst supporting our sales teams and branches across Australia
• providing internal support and regular feedback to our sales teams with customer and competitor information
• resolving issues and seeking ways to improve the customer’s experience

You will bring:

• excellent communication, negotiation and interpersonal skills
• strong customer focus with the ability to resolve issues effectively and efficiently
• theability to pick up new and custom IT systems quickly
• a proactive approach in building constructive and effective relationships
• high attention to detail and ability to complete multiple tasks simultaneously
• a commitment to your own safety and well-being while caring for others

A career at BlueScope provides the opportunity to make a difference – to you, to your team, to our customers, to transforming products, processes and brands, and to an organisation intent on shaping a better built environment for all our communities. At BlueScope, you will:

• make an impact both within the organisation and in the broader community

• create and deliver innovative products and solutions that shape the world we live in
• grow on a path of
  continuous learning and development

• enjoy the sense of belongingthat comes from working with people who genuinely look out for one another

We’re dedicated to supporting our people - keeping one-another safe, rewarding successes, and helping individuals grow. We foster workplace flexibility and an inclusive work environment that welcomes people of all backgrounds. We’re committed to climate action and to helping shape a better future for all our communities; we are committed to Our Purpose,

Come and discover us atbluescope.com/life-at-bluescope/.

Applications close Friday 26th November 2021