Duty Manager

Checks cleanliness of lobby and public areas, lights and as well as front office staff in

proper and orderly appearance and behaviour. Greet the VIP guests of the hotel. As

directed by the Front office Manager, Performs special services for VIP Guest’s.

Checks on registration cards of arriving guests and ensures all information should be

filled on each cards either by Guest Relation Officers or the guests. Assist in VIP’s

arrival departure in absence of guest relation officers.

Assists in sending guest messages or faxes.

Gives the instructions to the Night Reception, during the high occupancy periods,

regarding: walk-in guests and release room blocked because of no- showsAssists in handling room lock problems.

2.6 Prepares and checks for VIP’s arrival and escorts guests to rooms.

2.7 Coordinates with all departments concerned in order to maintain Front Office functions

properly. 2.8 Operates the front office computer system in order to assist front office attendants.

2.9 Checks group department fit and ensure switchboard makes appropriate wake up calls.

2.10 Handles guest complaints and other related problems and reports on the Assistant

Manager’s log book.

2.11 Assists reception, business centre, cashier, concierge and bell captain during they are

busy.

2.12 To predict that all activities and to be purchased all equipment and belongings may

create disease for the environment, to join all activities which is organized to protect

biological diversity and shares the responsibilities, shares the individual responsibilities

in order to increase environment knowledge and to carry on necessary trainings. To

provide minimum consumption currently used all stuffs and equipment (paper, printed

out etc.).

2.13 To implement necessary warnings and departmental trainings in order to save energy

inside the facility. To carry on implementing decisions which were taken for saving

energy. To predict effects of environment and efficiency of energy on purchased

equipment.

To implement his responsibilities in order to eliminate and collect waste in a proper

way, reduce environmental pollution and harmful effects to the environment.

Carry out all responsibilities related to the quality management and food safety

management systems implemented at the facility.

Carry out all other duties assigned by managers and hotel management not specified in

the job description