Gap Core Servicing Consultant

The Gap Core Servicing Consultant is responsible for responding to queries, managing complaints, troubleshooting service problems and providing general information regarding our products. Manage our customer experience with excellence and accuracy.JOB DETAILSKEY OUTCOMES (not limited to) Level 4 and 5 process elements

Manage incoming queries and outbound responses with:

- Members

- Service Providers 

- Intermediaries 

Provide product specific information 

Assess and determine when there is an operational query

Identify and escalate priority issues 

Manage and resolve customer complaints

Maintain client information  

Complete administrative tasks