IT Technician (6 Months Contract) CPT

The Africa Technology Services (ATS) division within Deloitte is seeking an enthusiastic IT Technician on a fixed-term contract basis to join our dynamic support team. In this role, you'll deliver exceptional technical support by performing hardware, software, and peripheral updates and repairs within our predefined SLA, whilst troubleshooting and resolving computer systems and peripheral equipment issues across the organisation. You'll also provide valuable end-user training, helping colleagues maximise their use of our IT systems.The ideal candidate will bring 1 year or more of IT support experience, preferably gained within a large corporate environment, and a genuine passion for delivering outstanding customer service.What You'll Be DoingBuild and nurture strong client relationships through responsive, professional supportInstall and configure standard hardware and software solutions efficientlyMaintain a well-organised, professional working environmentManage IT service desk administration and filing with precisionCoordinate and manage third-party technical calls effectivelyProvide flexible support to colleagues, including cover during absencesMonitor and maintain our 98% SLA target on ServiceNow, ensuring consistent service excellenceLog system details accurately and comprehensively for continuous improvementSupport audio-visual setups for company events, contributing to our broader organisational successYour ImpactStrategic Impact: Provide expert user support on IT queries relating to hardware and software issues, contributing to organisational productivityClient Impact (External & Internal): Resolve user queries remotely within SLA, escalate complex issues to technical specialists appropriately, ensure user connectivity, and deliver timely resolutionsOperational Effectiveness: Collaborate seamlessly with the ATS team to close calls efficiently, log calls with complete accuracy, track queries through to resolution, support team members proactively, maintain awareness of risk management in line with Deloitte policies, and transfer knowledge on MS Office Suite and IT processesWhat We're Looking ForSound technical knowledge of Microsoft Office Suite and operating systemsAdvanced knowledge of networks, IT infrastructure, and applicationsStrong communication and customer service skillsAbility to work collaboratively and independently as requiredCommitment to maintaining high standards and continuous learning