Ombudsman - Insurance

The General Insurance decision-making team at AFCA is focused on complaint resolution and on engaging with both industry and consumer groups in tackling important issues affecting insurance customers. We partner with the Insurance Council of Australia, industry and consumer groups in responding to the effects of natural disasters and other emerging issues.We are looking for an Ombudsman to join our busy and collegiate decision-making team to help resolve standard and complex general insurance disputes. The role will suit senior legally qualified professionals with a strong track record of significant achievement and a background in the insurance sector. You are likely to be at a stage of your career where you have an interest in using your well-developed skills and experience in a role that contributes to good community outcomes in the general insurance sector.Your role will be to make decisions, individually or as part of a panel, on standard and complex complaints in accordance with the AFCA rules and fairness principles. The decisions are likely to make a real difference and influence insurers as they are binding on them when accepted by the complainant. You will also have the opportunity to provide professional and technical leadership across AFCA and to coach and mentor Adjudicators, caseworkers, and others. There will be opportunities to develop AFCA approaches and to present at external conferences as a subject matter expert. The role also involves supporting AFCA’s relationships with consumer groups, government bodies, regulators, AFCA members, member organisations, other Ombudsman networks, and the media.