Operations Manager - F&B Background

Key Responsibilities

Overall Hotel OperationsLead and oversee daily operations across all hotel departments to ensure efficiency, consistency, and service excellence.Ensure alignment of all operational activities with brand standards, values, and guest experience expectations.Act as the primary operational point of contact in the absence of the General Manager.Drive collaboration and communication between departments to deliver seamless guest journeys.Food & Beverage OperationsOversee all Food & Beverage outlets, including restaurants, bars, in-room dining, events, and experiential dining concepts.Partner closely with Culinary leadership to ensure menu execution, quality, creativity, and cost control.Monitor F&B performance, service standards, and guest satisfaction while driving revenue opportunities.Rooms, Front Office & Guest ExperienceOversee Front Office, Housekeeping, and Guest Experience teams to ensure smooth arrivals, stays, and departures.Ensure room readiness, cleanliness, and maintenance meet brand and quality standards.Champion personalized service and experiential hospitality throughout the guest journey.Engineering, Maintenance & SecurityOversee Engineering and Maintenance operations to ensure facilities, assets, and infrastructure are maintained to the highest standards.Ensure preventative maintenance programs are in place and adhered to.Oversee Security operations to ensure guest and team member safety, emergency preparedness, and compliance with local regulations.Financial & Commercial PerformanceSupport the General Manager in managing departmental budgets, forecasts, and P&L performance.Monitor labor costs, operating expenses, and productivity across departments.Identify opportunities to improve operational efficiency, revenue generation, and cost optimization.Team Leadership & People DevelopmentEnsure appropriate staffing levels, scheduling, and workforce planning.Foster a positive, inclusive, and performance-driven culture aligned with Our Habitas values.Support recruitment, onboarding, training, and development initiatives.Health, Safety & ComplianceEnsure full compliance with local laws, health and safety regulations, food safety standards, and brand policies.Maintain high standards of cleanliness, hygiene, sustainability, and environmental responsibility.Conduct regular inspections, audits, and risk assessments.Brand, Culture & SustainabilityEmbed sustainability, wellness, and community engagement into daily operations.Collaborate with Experience, Marketing, and Community teams on activations, events, and storytelling initiatives.Key Skills & CompetenciesStrong multi-departmental hotel operations leadership.Proven ability to manage diverse teams and complex operations.Solid financial and commercial acumen.Guest-centric mindset with high emotional intelligence.Strong organizational, communication, and problem-solving skills.Ability to thrive in a dynamic, experiential, and remote destination environment.