Receptionist

Job Description

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.

Qualifications

• Excellent communication skills.
• Fluency in Englishand additional language isan advantage.
• Minimum 1 to 2 years of experience as a receptionist preferably in a similar quality hotel.
• A friendly, outgoing behavior, able to involve and support operation.
• Proactive, resourceful and able to work independently.
• Has strong decision making abilities and able to work in long hours.