Vacancy expired!
- Performs installations, trains, maintenance, troubleshoots and repairs of all LoB desktop hardware/software technologies.
- Performs activations and supports mobile devices.
- Assists with setup, and operation of audio visual hardware as; required by end user.
- Determines appropriate hardware/software based on corporate policy and end user requirements.
- Responds to incidents within SLA, or within a timely manner; with appropriate level of urgency, and follows up with customers on all issues.
- Escalates incident, and questions to appropriate support groups.
- Supports events, such as infrastructure changes, software releases and BCP etc.
- Provides timely updates to Management about service issues, when appropriate.
- Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves.
- Assists administration and maintenance of non-desktop Technology Infrastructure component’s at the request of other Service Towers.
- May assist with, installations, maintenance, troubleshooting and repairs of Office Telephony Systems.
- Uses corporate Incident Management System to record and track all support work.
- Maintains accurate hardware and software record using, Corporate Asset Management System for all corporate assets.
- Performs time tracking tasks, as required.
- May assist with the procurement of hardware and software.
- Supports team’s abilities and functions through positive customer relations.
- Contributes to, improvement/enhancement of processes and procedures.
- Gains additional knowledge, and stays abreast of current technologies; through employee and company sponsored training, periodicals, and regular interaction with other team members.
- Performs related duties as assigned by management.
- Work both independently and in a dynamic team environment with rapidly changing priorities and demands
- Provide technical assistance to our internal colleagues as well as install, upgrade, and troubleshoot hardware and software issues
- Activate and support mobile devices
- Handle remote repairs and configuration of IT equipment
- Manage new hire setups, including equipment configuration and orientation
- Respond to incidents in a timely manner; with appropriate level of urgency, and follow up with customers on all issues
- Travel occasionally for local, regional, and national projects
- Strong communication skills both written and verbal
- Strong customer service skills
- Excellent organizational and time management skills
- Experience providing technical troubleshooting to end-user
- Excellent team working skills
- Desire to continue developing your skills
- Rare weekend work may be required
- 3-5 years of IT support experience (help desk experience preferred)
- Ability to handle remote repairs and configuration of IT equipment
- Proficiency in supporting Windows 10 and Microsoft 365
- Apple experience is a plus
- ID: #23981454
- State: South Dakota Sioux falls / SE SD 57103 Sioux falls / SE SD USA
- City: Sioux falls / SE SD
- Salary: $31.25 - $31.25
- Job type: Contract
- Showed: 2021-12-07
- Deadline: 2022-01-10
- Category: Et cetera