Service Assurance Representative

Job Description

The Technical Assurance Representative is responsible for maintaining and rectifying all faults, performing network traffic management and network monitoring for our customers.You will report to the Team Manager Service Assurance Support Team and you will be expected to

This role is to ensure the Symbio brand is highly regarded in the domestic and international market by managing incidents and outages end-to-end in accordance with ITIL best practices and appropriate service level agreements/targets. This will ensure we deliver an exceptional customer experience, by providing our customers with a single point of contact and support to minimise service downtime.

Qualifications

• Tertiary education in IT/Telecommunications, or related engineering discipline
• At least 3 years’ experience in the Telco industry with strong knowledge in equipment configuration, fault resolution processes and contact centres
• Strong product & serviceknowledge inVoice Carriage, SIP/RTP, Mobile, Fax/Landline services, Data services, and Billing.
• Understanding ofIP technology knowledge with router, switch, network and IP protocols (BGP, OSPF, EIGRP, RIPv1 and v2)
• Understanding of CCNA and CCNP
• Understanding of IP/MPLS VPNs
• Willing to develop professionally
• Excellent troubleshooting / problem-solving skills with the ability to multi task and learn new technology quickly
• Exceptional customer service skills with a professional phone manner
• Excellent written skills.
• Experience working in an ITIL environment

We strive for a healthy, inclusive, and flexible workplace. We nurture diversity, continuous learning in the latest technology and thinking. Innovative benefitsinclude parental leave for mums and dads, remote working, and a comfortable, fun work environmentwith social events, prayer rooms, pool tables and fully stocked bar!

If this sounds like the next great step in your career, we'd love to hear from you.

MNF is an equal opportunity employer. All applications will be treated with the strictest confidentiality. You will need to have current work rights to work in Australia and be prepared to undergo relevant background checks. No recruiters please.

Additional Information

MNF Group is committed to a strong culture that is diverse and inclusive and we encourage our employees to bring their whole self to work.

We ensure our employees have equal access to a range of learning and development opportunities, and encourage everyone, regardless of gender, ethnicity, disability, sexual orientation or life stage to embrace these opportunities, enabling them to develop themselves and their career.

Our employees’ happiness, health and wellbeing is important at MNF. We provide all employees with flexible working options to ensure that work doesn’t compromise life outside MNF and also supports their wellbeing. We regularly enhance our employee benefits such as an employee share gift plan, paid birthday leave, up to 12 weeks paid parental leave for both parents as the primary carer, reward & recognition programs and social clubs.

At MNF Group, our diverse backgrounds and unique experiences allow us to continue to innovate and create the brands, networks and technologies to power the future of global communications.