Service BD Specialist

The outdoors is a big place and just as it offers endless adventures, so does our company. Camping World is your premier one-stop-shop for everything RV. Along with RV parts and accessories, we also offer a full selection of new and used RVs for sale. Once you buy an RV, should it need a little TLC, our RV Spa detail and refurbishment centers are there to make it shine like new. However, if the problem is under the hood, our nearly 2,500 service bays, over 2,000 technicians and 135+ collision centers scattered around the country are ready to get you back on the road in no time.As the RV industry leader, Camping World is always looking for new and better ways to enhance your RV and outdoor experience. Camping World like the great outdoors is a big place, full of opportunity and we make it our mission to equip you for it. We've got an awesome team already, but there's always room for more! Are you ready for a new adventure?Our Service BD Specialists are primarily responsible for assisting the advisor in initiating and processing requests for repair services and providing administrative support to the Service Advisors as well as keeping their customers apprised of work progress. Your passion will be rewarded through a competitive pay plan.Essential Job Functions:Create and drive traffic

Inbound calls

Follow up missed and/or cancelled appointments

Follow up on declined job opportunities

Manage and communicate special order parts process

Promote service campaigns

Manage Sales Force service requests and logs

Improve customer communications

Active daily interaction via email, text, phones etc.

Consistent and timely follow for active transactions

Create and maintain effective customer interaction

Develop opportunities

Improve customer retention

Increase service profitability

Act as cashier for service when available to do so

Perform other essential duties as assigned

Essential Job Skills:Outgoing personality with passion towards developing relationships

Previous RV product or camping lifestyle experience preferred

Ability to work daily on a computer and perform internet searches as needed

Excellent organization and follow up skills are required

Ability to follow department procedures and policies

Ability to multi task

Team player with customer relations always top of mind

Valid Driver's License and acceptable driving record

Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.comWe are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.Equal Opportunity Employer Minority/Female/Disability/Veteran