Supervisor, Operations Food

Responsible for providing leadership, direction, and training to laboratory operations technicians and microbiologists/chemists. Facilitates employee conformance to Good Laboratory Practices and all specified Operating Procedures. Ensures all laboratory results, including internal controls, are accurate and completed within the required timeframe.Oversees all Microbiological and Chemical analysis of samples to include training, documentation, and good laboratory practicePerforms Microbiological and Chemical analysis of samples as necessaryResponsible for interviewing, hiring, and training Sample Receiving, Courier and Ambassador laboratory technicians and microbiologists/chemistsConducts employee performance reviews and provides ongoing guidance and feedback for continued employee developmentMaintains adequate levels of laboratory suppliesReviews and approves laboratory raw dataProvides feedback to direct reports, conducts employee performance reviews and provides ongoing guidance for continued employee developmentSchedules personnel to facilitate an efficient operationCommunicates necessary changes or information to his or her departmentIdentifies quality related problems and initiates immediate investigation, corrective action, and follow upEnsure the Quality Management System is maintained in accordance with the ISO 17025 standards.LEADERSHIP/SUPERVISORY RESPONSIBILITIESProvides guidance and/or leadership to others, including indirect reports, peers, or managersHas hiring and terminating responsibilitiesSupervises others.Number of employees directly reporting: 5-15 JOB COMPLEXITY Interprets and evaluates problems occurring which may not conform to clearly established practices and precedents. Knowledge of a variety of complex rules, procedures or work methods. Employee can operate sophisticated machinery, tools, instruments and equipment.IMPACT OF DECISIONSDecisions on day-to-day operation have significant impact on the customer satisfaction and company liability with respect to testing results, timeliness of data and on-going relationships.Ineffective actions with respect to health and safety and quality could have a negative and costly impact to the branch and business line.Actions and decisions of the position have impact primarily on the position's own department (results, schedules, performance) with potential impact on other departments.

 ANALYTICAL THINKING/PROBLEM SOLVINGIdentify the root cause for non-conformances and customer cases and implement sound corrective actionsAccountable for delivering reports as necessaryAccountable for ensuring that an appropriate and planned training program with documentation is executed and measured for all personnel under direction.Position requires independent thinking as to how to resolve problems using the procedures and standards available. Makes procedure decisions by evaluating alternatives from established routines and standing instructions to achieve the job responsibilities.