Technical Operations Manager - Chemistry

PRIMARY RESPONSIBILITIESPersonnel management and implementation and maintenance of the quality system and control over sample analysis and reporting according to established analytical methods and procedures.SPECIFIC RESPONSIBILITIESPersonnel ManagementSupervise staff according to company policies and proceduresPersonnel developmentIn-service training to develop and optimize skillsContinuous measurement of skills and identify shortcomingsDevelop and implement training plans based on shortcomingsResponsible for problem solving, advice and guidance on technical mattersMotivationIdentify and co-ordinate attendance to training coursesEffectively coordinate workload distribution and schedulesAssist in the writing of job descriptionsPromote good labour relations and effectively deal with conflictSet and maintain service standardsSupervise staff according to company procedures and policiesPerforming testsEnsure all testing within the laboratory complies with the quality management system (ISO 17025 and SANAS)Ensure good housekeeping is maintained.Monitor standards and controls used within the section to ensure accurate results are being produced and that no negative trends are developing.Must be willing to work overtime when necessary.Perform any other reasonable tasks as assigned by direct line manager – duties with regards to accredited analysis must receive priority over non-accredited workMonitor standards and controls used within the section to ensure accurate results are being produced and that no negative trends are developingMust be willing to work overtime when necessaryPerform any other reasonable tasks as assigned by direct line managerPlanning of tests and evaluation of resultsMonitor the technical accuracy of results and ensure documented remedial action is taken where necessary and data is recordedMonitor and manage consumable items within the department to ensure that stock levels are maintainedSchedule work to ensure customer requirements are achievedEnsure worksheets are generated in advance to ensure smooth workflow through the sectionReporting opinions and interpretationsResponsible for the implementation and maintenance of effective and accurate reporting systems, including opinions and interpretations, satisfying customer requirements and needs and comply with the quality systemMethod modification and development and validation of new methodsKeep abreast with new trends, current developments and analytical science procedures and communicate and implement improvementsEnsure detailed records are kept of all experimental and investigative work undertaken and that the required technical reports are submittedManagerial dutiesCustomer liaisonResponsible for effective and appropriate utilization of staff, equipment, and facilities within the sectionAdhere to all quality and safety requirements of the SGS management systemPerform any other reasonable task as assigned by the Business Line ManagerReporting opinions and interpretationsAuthority to liaise with customers regarding queriesAuthority to report analytical resultsAuthority to report opinions and interpretations when requestedQuality & Health & Safety SystemAdhere to all quality and safety requirements of the SGS management systemActively participate in safety related activitiesAlways wear appropriate protective clothingAdhere to all relevant HSE procedures and protocolsAwareness of the dangers of chemicals used through the study of MSDSKeep workplace and equipment neat and tidyPerform Health and Safety inspections in designated areasReport deviations and communicate instructions to improve and maintain the quality systemRecord keeping of all control and reference sample results