Warehouse & Distribution Supervisor

Supervises and coordinates activities of workers concerned with providing work orders & inventory records for distribution accounts.To support the Expeditors facility in the pursuit of Warehouse Excellence by promoting a culture of safety and security in a facility that is efficient and meets high quality standards through continuous improvement and modernization.Distribution: Tasks and DutiesThis section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee as noted in the Expeditors Distribution Operational Performance Standards. This list may be edited to the specific job role. Allocate workloads within team to ensure smooth operations during peak activity or staff absenceMonitor workboards to ensure internal KPI’s are met, e.g., timely data entryBuild and maintain strong relationships with customersAssist in retention calls and complete customer reviews with your regular customers to document in the CRMMonitor invoicing and BNP report where neededProactively communicate with the team to ensure continuous awareness and understanding of policies and regulationsBe a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the teamPromote productivity tools within the team (e.g., using workboard, invoice processing, expo)Be continuously open and positive to implementing new system changes and enhancements with the teamOversee and ensure compliance with Expeditors Operational Process StandardsAudits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.Support the manager and or the sales department where needed: Makes introductory contact with new accounts and maintain effective relationships with existing accountsAddresses the more complex and non-routine customer issues and requestsCoordinates new accounts, gathering all necessary information and assigning accounts to agentsAudits all new account and follows up on responsibilities of the CSR’s to ensure that customer needs have been metHelp develop and recommend the annual departmental operating budget, making said budget consistent with the desired customer service levels and necessary equipment upgradesInteracts with credit and collections personnel, regarding payment problemsPerforms and supervises department accounting functions (i.e. Accts. Payable, Accts. Receivable, Customer Invoicing, domestic freight rating, etc.) Warehouse: Tasks and DutiesThis section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee as noted in the Expeditors Warehouse Operational Performance Standards. This list may be edited to the specific job role. Supervising and coaching your Warehouse teamsWeekly team / huddle with Warehouse LeadMonthly 1-on-1’s with Warehouse LeadAssist and/or set the annual mid & end year reviews with the Warehouse LeadAssist and/or set annual improvement objectives for Warehouse LeadsAssist in execution of District Tactical Business PlanEnsure a safe and secure work environmentResponsible for execution of Expeditors warehouse procedures, safety and compliance standardsMaintain a clean and professional facility (as per local standards)Responsible that all equipment is maintained in a safe operational condition including the required maintenance contractProvide weekly/monthly/annual input to warehouse budget, which includes staffing and overtime expenses, equipment procurement and maintenance, and facility repairEnsure your teams are staffed to meet demand including a flexible work forceOversee all aspects of warehouse staffing, including permanent and contingent staffEnsure coverage of operations with staff who have the appropriate certificationsAssist with Interview, onboard, develop, and support staff within area of responsibility, including permanent and contingent staff, according the training scheduleSupport employee versatility (cross training)Responsible for execution of the processes in the area of responsibility, following operational standards (OPS) and KPI expectationsImprove safety, quality, delivery and cost reduction through continuous improvement methodsParticipate in transitioning and onboarding new customersManage, prevent, and resolve inventory, over/short/damage, process and customer exceptionsAssist with and perform process audits to ensure security and safety of people, facility, and freightAllocate workloads within team to ensure smooth operations during peak activity or staff absenceProactive communication with the team to ensure continuous awareness and understanding of policies and regulationsOversee and ensure compliance with Expeditors Operational Process Standards