The Analyst I, Retail Technology job is to provide ongoing support and maintenance of the
company’s retail technology systems. 1. Investigate escalated issues by gathering and analyzing additionalinformation2. Support retail systems hardware and software including point of sale(POS), inventory, cash office, fueling, loyalty, and quick service restaurants(QSR)3. Test new versions of retail software and coordinate installation in stores4. Coordinate with all departments regarding accuracy of polling and datacapture, and rekeying of missed sales transactions5. Conduct second level support in troubleshooting and resolving all retailsystem issues escalated by internal business partners6. Collaborate with Retail Technology Analyst II and Senior Retail TechnologyAnalyst to identify and resolve bugs and issues, and introduce newfunctionality7. Test new business requirements within the retail system environment8. Maintain test software and hardware environments9. Maintain deployment software, maintenance, patching, and trainingdocumentation10. Create maintenance of operating system (OS) image11. Manage deployment of OS updates and security requirements12. Model behaviors that support the company’s common purpose; ensureguests and team members are supported at the highest level13. Ensure all activities are in compliance with rules, regulations, policies, andprocedures.14. Ability to work unsupervised for extended periods15. Complete other duties as assigned.