A Newell Brands Analyst, IT Field Services role must possess a general knowledge of computer platforms, software and hardware in use at Newell Brands. They must understand and follow efficient and cost-effective methods of accomplishing tasks and goals. They are an active participant in team activities and collaborate with others for the successful completion of problem resolution and projects.Responsibilities:
Installation, setup and support of PC’s, Mac’s, printers and other peripheral devices
Installation and support of software applications
Knowledge of Windows OS, Mac OS, and productivity applications
Answering technical/support questions for the user community
Diagnosing, troubleshooting, and resolving hardware and software problems
Ensure technical incidents/tasks are processed and completed in a timely and accurate manner
Provide correct routing and escalation when required
Communicate status of issues with requestor and management in writing and verbally
Create and edit technical and training documentation
Contribute to a positive and cohesive team
Provide mobile user support – remote connectivity
Provide on call support during all non-business hours
Provide instruction to new employees on PC systems and policies, such as how to log onto the network, access email and other corporate systems and give an overview of current IT policy regarding the use of such systems
Travel to other sites as necessary
Skills:
Strong process and analytical mindset
Confident in decision making and problem solving
Good verbal and written communication
Strong inter-personal skills and can confidently relate to all end users
Demonstrate strong organizational skills
Must be able to work independently with little supervision; must also possess good judgment, knowing when to escalate issues
Ability to establish priorities and follow through objectives
Actively stays abreast of new and current technologies
Qualification:
A college level diploma or completed courses in computer sciences or related fields, or related relevant experience
Minimum 5 years of related work experience in desk side or call center support
Working Conditions / Physical Requirements:
Able to see, sit, stand, walk and write for extended periods of time
Able to view a personal computer monitor or laptop screen for extended periods of time
Able to use up to 40lbs of force occasionally, to move, lift or push objects, and/or a minimal amount of force frequently to lift, carry, push, pull or otherwise
Travel:
May require 15% travel annual
Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Rubbermaid, Sharpie, Graco, Coleman, Rubbermaid Commercial Products, Yankee Candle, Paper Mate, FoodSaver, Dymo, EXPO, Elmer’s, Oster, NUK, Spontex and Campingaz. We are focused on delighting consumers by lighting up everyday moments. Newell Brands and its subsidiaries are Equal Opportunity Employers and comply with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.
Full-time