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Role: Application Site Reliability Engineer Duration: Full Time Location: Nashville, TN (Onsite) Job Description : With strong SRE mindset. Candidate would need to have an individual with analytical skills having a strong focus in automation, incident management and problem-solving capabilities.
- Be accountable for the day-to-day management and operations of a team of application support engineers supporting Wealth Management US applications.
- Be responsible for service transition activities and ability to engage at function level.
- Be responsible for migration to the Cloud Platform (Azure) which is a key milestone for 2022-23
- Assess business processes with a view to driving efficiencies and project/pods with new technologies such as robotics and automation.
- Interpret and analyse metric data to proactively identify and address potential system issues.
- Reduce toil (work that tends to be manual, repetitive, automatable, tactical & devoid of value)
- Collaborate with infrastructure support colleagues, development and operations teams to modernize how we review and execute change.
- Act as the escalation point for all customers, stakeholders and IT Management for the services provided.
- Be responsible for incident, problem and request fulfilment management processes.
- Report on team performance KPIs and develop recommendations and run ad-hoc projects to improve service quality.
- Communicate complex technical issues, properly set expectations and adequately follow-up with all stakeholders.
- Implement effective and efficient operational policies, processes and procedures.
- Uphold high standards for timely issue resolution and optimize the service issues and gaps and implement service quality.