Application Support Analyst job vacancy

Vacancy expired!

Description:

You'll be working in the Global Market Financing Application Support team in Nashville. We provide L2 application support to the stake holders from the Financing business stream, covering exchange traded derivatives clearing and settlement, prime brokerage, and stock lending functions. The team is global in nature and is responsible for the full spectrum of support from front-line user support, through to complex system support, to release and environment management. This benefits our global prime service clients. As a Support Analyst, you'll play an important role in ensuring production stability, timely resolution of client issues and service requests.

Responsibilities:

We're looking for an IT Support Analyst to:
support the Service & Product Manager across several technical domains
assess the impact and urgency, diagnose the application issues using logs, coordinate with relevant teams to resolve the incidents, keep the stake holders updated with the progress
deep-dive into the recurring issues and find the root cause by analyzing the log files, symptoms, timing, etc.
articulate and influence the development team, infrastructure team and others to provide a solution to fix the root cause and prevent the recurrence of issues
act as a strong gate keeper to the production environment; be able to assess the changes from all dimensions – impact, risk, performance and help to implement the changes in a controlled manner
understand the purpose of BCM, participate in BCM tests, experience in handling real time fail over activities
utilize their IT and business skills to interact with internal and external clients
optimize the service issues and gaps and implement service quality
optimize operational procedures to improve efficiency, reduce time to restore and minimize costs
ensure workflows, processes, tooling, and applications are of the highest quality standard
contribute expertise to the management of existing and new IT products and services
define workarounds for known errors and initiate process improvements
maintain a knowledge database

Mandatory Skills:

hands-on experience with application support in a UNIX-Linux environment, preferably in an investment banking industry
technically proficient in UNIX/LINUX,
Shell Scripting Experience Required
Autosys
Ability to work from 11:00am to 8:00pm.