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Description:Pilot is looking hire for their Application Support team. This team handles escalated issues from other support teams or users. This team will be supporting the Supply and Distribution vertical within Pilot and responsible for ensuring maximum uptime for around 100+ applications. Qualified candidates will have prior application support experience with strong troubleshooting skills. Candidates should also have experience with relational databases (SQL, PostgreSQL, AWS RDS), ITSM process, and understanding of .NET development processes and practices. This is not a development role. If this team cannot resolve an issue, they will work with the Level 3 support (dev teams) to ensure application issues are resolved in a timely manner. This role is a great stepping stone into a development role or higher level event management role. Must be willing to participate in on-call rotation - on-call 1wk every 6wks. - very infrequent volume of issues ever require on-call supportSkills:Application support, Sql, Windows, Troubleshooting, Customer serviceTop Skills Details:Application support,Sql,Windows,Troubleshooting,Customer serviceAdditional Skills & Qualifications:The purpose of this job is to use in-depth knowledge and experience to support the day-to-day functions of a Level 2 information technology (IT) support team and to increase the effectiveness and efficiency of the incident and problem management process. 1. Help maintain an effective, comprehensive service process that includes supporting policies, controls, metrics, procedures and training for teams to address crisis management (e.g., service disruptions, outages). 2. Identify duties required to handle all aspects of a crisis response during any service disruption or outage affecting business departments and end users. 3. Manage service interruptions and failures by recording, communicating, prioritizing, analyzing, and resolving incidents and problems; escalate and route issues to appropriate teams as needed. 4. Provide essential advanced technical support across multiple platforms for business departments and end users; perform ticket analysis to review trends and proactively detect problems. 5. Work with the rest of the Level 2 team to create solutions and automation for ongoing improvements to increase the effectiveness and efficiency of the incident and problem management process. 6. Communicate and collaborate with IT partners to coordinate release and resolution efforts across the Level 1 and Level 2 Teams.Experience Level:Intermediate LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.
Full-time