Application Support Analyst II

Application Support Analyst II

• Brentwood, TN or Peachtree Corners, GA offices
• Company-issued equipment
• Formal, hands-on training

• Performing analysis and troubleshooting of software application functionality. Flexibility to manage multiple initiatives and shift priority based on business needs.
• Consulting with the IT teams, business solutions team, internal users, and external vendors to resolve user reported issue.
• Supporting analysts address, resolve, or escalate issues and requests in a timely manner through management of support queues in help desk ticketing system (ServiceNow).
• Assisting other analysts in finding root causes of application errors as needed and escalate to other technical teams when appropriate.
• Facilitating knowledge sharing between support analysts to ensure cross functional application support.
• Providing front-end support to internal and external users of enterprise applications.

• Analytical mindset with the ability to work within a large array of enterprise applications.
• Flexibility to manage multiple initiatives and shift priority.
• Creative problem-solver with strong focus on achieving objectives within timelines while maintaining quality standards and organization requirements.
• Exceptional communication and documentation skills.
• Hands on experience with enterprise applications - Salesforce, HOST, ICD, Oracle & ServiceNow preferred.
• Medium to high-level Microsoft Office 365 computer skills
• Quick to learn new systems and products.
• Must be a self-motivated professional who is dedicated to assist the customer in a tactful manner, even in the most stressful of circumstances.
• The position may require work outside of normal business hours in response to critical incidents or business-impacting project deliverables.

• Medical, Dental & Vision benefits available the 1 st month after hire

Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes

Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations; Empowering our people to share their experiences and ideas through open forums and individual conversations; and Valuing each person's unique perspectives and individual contributions.