OverviewSmile, You’ve Found Us!Are you passionate about caregiving? Would you like to work with the best team in the world? If so, Diversicare invites you to apply.We build on trust, respect, customer focus, compassion, diplomacy, appreciation and strong communication skills to shape the culture in our workplace. Diversicare team members play a critical role in fostering an environment of Service Excellence, which we extend to all those we are privileged to serve.If you wish to make a difference in the lives of our patients and residents, APPLY NOW!Full Time Benefits include:
Medical/Dental/Vision
Excellent 401k plan
Tuition Reimbursement
Vacation, Holiday, and Sick Time
Long and Short Term Disability
Employee Assistance Program
Life Insurance
Referral Bonuses
DiversICARE - employee hardship fund
Pay advancement program - OnShift Wallet
Diversicare provides post-acute care services to patients and residents at 61 skilled nursing and long-term care centers in eight states, primarily in the Southeast, Midwest and Southwest United States. Together, with our team of dedicated healthcare professionals, we leverage our diverse strengths to provide each patient and resident with healthcare serves that best meet their needs.It is Diversicare’s Mission to “Improve every life we touch by providing exceptional healthcare and exceeding expectations.”We are guided to excellence by five Core Values: Integrity, Excellence, Compassion, Teamwork and Stewardship, as well as 12 Service Standards.We build on trust, respect, customer focus, compassion, diplomacy, appreciation and strong communication skills to shape the culture in our workplace. Diversicare team members play a critical role in fostering an environment of Service Excellence. Our Service Standards are in place to offer support. They lead us to what matters most to our company: creating a warm, caring, safe and professional environment for our customers and each other.Our culture of impassioned service delivery is the Diversicare Difference .Responsibilities
Oversee sales and admission activity for designated Centers and geographical area
Support RDSM with such activities as: gathering business intel, participating in/leading sales team and Diversicare conference calls, coordinating high level sales appointments
Responsible for making sales calls and driving business growth in designated geographical area
Responsible for the training, leading, coaching and growth of direct reports
Responsible for monthly field rides with each assigned sales team member
Develop and manage Key Account assignments, including but not limited to physicians, hospitals, and other key market segments as determined with RDSM
Develop and maintain strong relationships with Decision Makers, Decision Influencers, and other Contacts as possible and appropriate, including ACO, BPCI, and community partners
Demonstrate loyalty and leadership with both customers and Diversicare team members
Thoroughly and accurately complete and/or submit any required reports and documentation
Consistently gather and analyze sales team reports from sales team
Identify opportunities for developing new business
Communicate effectively with customers to determine services and care that best meet their needs, for the right care in the right place at the right time
Collaborate with Key Accounts and team members to facilitate open communication
Meet or exceed goals as determined with RDSM
Accurately and effectively represent Centers and Diversicare
Demonstrate growth in Account utilization of Center services over time
Exhibit leadership qualities with sales team
Assist in managing referrals and admissions as needed
Collaborate with the RDSM on the hiring and firing of sales team members
Maintain the highest standards of professionalism and service excellence with activity and behavior that supports the Diversicare Mission, Values, and Service Standards
Qualifications
Ability to work with individuals at all levels both within the organization and with outside contacts.
Adequate computer skills for required data entry, reports and communication.
Have or develop an understanding of financial options for Skilled Nursing coverage in order to explain options to potential patients/residents and family members.
Comply with HIPAA as this position may have access to protected health information in the resident’s clinical and financial records, to conduct job duties.
Diversicare is committed to being an equal opportunity employer. Diversicare does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including gender identity), national origin, age, or disability, sexual orientation, citizenship, marital status, veteran status, genetic information, or any other characteristic protected by law.(EOE)Type Regular Full-TimeLocation Name Diversicare Healthcare Services - Knoxville, TNShift DaysLocation US-TN-KnoxvilleAdditional Posting Locations US-TN-Martin | US-TN-Oak Ridge
Full-time