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- Defines customer needs in technical and business contexts.
- Ensure the proposed technical and business solutions meet the customer's objectives for the work effort.
- Provide guidance with planning and prioritization of business support-related activities.
- 30% Elicit and document user requirements to meet a business objective. Identify and validate requirements and organize the information into a logical document that is understood by the customer and Information Systems.
- 25% Guide both technical and customer departments in the development of the systems that support the business solution.
- 10% Facilitate the transfer of knowledge about the direction of the business units to others who support them.
- 10% Ensure the accurate deployment of solutions through review of problem logs, assisting with test plans and test matrices, and other analysis activities.
- 10% Provide input on the business direction for system changes.
- 10% Validate the business need for solutions to business problems and process improvements.
- 5% Assist in the development and documentation of training materials. Mentor or train less experienced staff
- Demonstrated understanding of concepts of the supported business unit.
- Basic knowledge of standard industry practices.
- Demonstrated knowledge of procedures for the business unit. Able to communicate effectively with technical and non-technical audiences, including the ability to express complex technical and business concepts to all management levels, peers, and the business units.
- Strong teamwork and interpersonal skills.
- Understands how IT affects an organization and is able to link it to business processes.
- Excellent analytical skills.
- Good conceptual skills.
- Able to read and comment on test plans and test matrices, project plans, and scope and design documents.
- Required Software and Other Tools: Microsoft Office.
- Preferred Skills and Abilities: Conceptual understanding of project management techniques.
- Able to influence and negotiate solutions to business problems. Preferred Software and Other Tools: Visio, MS Project or similar software, data mining using DB2, SQL, and/or other tools.
- Work Environment: Fast-paced, high demand environment. Work is frequently performed against mandated deadlines
- Knowledge of when and what to delegate is essential in order to balance multiple high-priority tasks.
- Fast paced, multi-plat formed environment which may require action and response 24X7 to support the technical business needs of the customer
- Bachelor's degree in Computer Science, Business Administration, or other job related field. or 4 years of job related work experience or 2 years of job related experience plus an associate’s degree in Computer Science, Business Administration or other job related degree. Required Work Experience: 4 years of IT business analysis experience
- Preferred Education: Bachelor's degree-in Computer Science, Business Administration, or other job related field or 4 years of job related experience with government business and/or BCBS companies.
- Preferred Licenses and Certificates: Certified Business Analysis Professional (CBAP), HIPAA, LOMA.
- BUSINESS ANALYSIS
- DATA MINING
- DB2
- HIPAA
- MICROSOFT OFFICE