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Summary Defines customer needs in technical and business contexts. Ensure the proposed technical and business solutions meet the customer's objectives for the work effort. Provide guidance with planning and prioritization of business support-related activities. Description CGS Administrators, LLC (CGS) is part of BCBSSC's Celerian Group of companies and provides a variety of services for Medicare beneficiaries, healthcare providers, and medical equipment suppliers in 38 states, supporting the needs of over 8.7 million Medicare beneficiaries and 103,000 healthcare professionals nationwide.
•30% Elicit and document user requirements to meet a business objective. Identify and validate requirements and organize the information into a logical document that is understood by the customer and Information Systems.•25% Guide both technical and customer departments in the development of the systems that support the business solution.•10% Facilitate the transfer of knowledge about the direction of the business units to others who support them.•10% Ensure the accurate deployment of solutions through review of problem logs, assisting with test plans and test matrices, and other analysis activities.•10% Provide input on the business direction for system changes.•10% Validate the business need for solutions to business problems and process improvements.•5% Assist in the development and documentation of training materials. Mentor or train less experienced staff.Required Education:- Bachelor's degree in Computer Science, Business Administration, or other job related field. OR,
- Four years of job related work experience OR,
- Two years of job related experience plus an associate's degree in Computer Science, Business Administration or other job related degree.
- Four years of IT business analysis experience.
- Proficient in Visio Diagraming.
- Proficient in Team Foundation Server.
- Proficient in Waterfall and Agile project methodologies.
- Demonstrated understanding of concepts of the supported business unit.
- Basic knowledge of standard industry practices.
- Demonstrated knowledge of procedures for the business unit.
- Able to communicate effectively with technical and non-technical audiences, including the ability to express complex technical and business concepts to all management levels, peers, and the business units.
- Strong teamwork and interpersonal skills.
- Understands how IT affects an organization and is able to link it to business processes.
- Excellent analytical skills. Good conceptual skills.
- Able to create, read and comment on test plans and test matrices, project plans, and scope and design documents.
- Microsoft Office.
- Fast-paced, high demand environment.
- Work is frequently performed against mandated deadlines.
- Knowledge of when and what to delegate is essential in order to balance multiple high-priority tasks.
- Multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
- ID: #40665550
- State: Tennessee Nashville 37201 Nashville USA
- City: Nashville
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2022-05-11
- Deadline: 2022-07-09
- Category: Systems/networking