Call Centre Representative job vacancy

Vacancy expired!

Requirements and Skills:

Bachelors Degree or Associate Degree Required
Paralegal studies/ Legal experience a plus!
Customer Service experience (Call Center experience)
Proficiency in Microsoft Office products, including building / updating / maintaining spreadsheets / documents, and utilizing Outlook for communications
Ability to work efficiently / effectively in multiple data bases to extract information
Timely management of casework, including proper documentation and case resolution
Ability to research / review case information and document findings accurately
Professional outreach to internal / external customers (
remaining professional at all times)
Strong verbal and written communication skills, with the ability to send clear, concise emails, to include responding timely
Agility to professionally pivot work demands / tasks to support business unit
Organization and attention to detail
Utilize good time management, note-taking, email organization and distribution skills
Efficiently and effectively process and index documents
Attend workgroup meetings and participate in discussions
Maintain
confidentiality and security of documents
Assist leadership team as necessary