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Job Description:
Change Owner
Location: Nashville, TN
For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.
We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.
What you will be doing:
The Change Owner is responsible for influencing, driving, and understanding the impact of change implemented into our Operations organization to support the continued growth of Asurion, both domestically and internationally. As a Change Owner, you will be relied upon to make change easier for our stakeholders and customers and relied on as an authority who understands Operations and the impact of change, while managing multiple projects simultaneously.
Essential Duties and Responsibilities:
- Overall project/program administration, including planning, instructing, and controlling resources in complex work-scope projects to ensure project goals are met
- Facilitate resolution of issues; guide the right resolutions based on operational impact
- Lead product implementations with a data-driven approach
- Deliver work in an iterative model, test and learn or journey team approach
- Identify and schedule project deliverables, milestones, and required tasks
- Demonstrate the ability to effectively communicate the most critical items as desired by stakeholders
- Facilitate resolution of issues; escalate issues to project steering committee or appropriate governing group
- Develop recommendations on the most effective means of delivering project value
- Develop meaningful relationships with administration and other business partners from project-impacting functional areas
- Manage customer expectations; meet or exceed their expectations through successfully implementing changes to meet their needs
- Ability to develop and maintain professional relationships with all members of functional teams. instructions manuals, training materials, and evaluation processes
Here’s what you’ll bring to the team:
- Innovative - You drive innovation, definition, deliverables planning, and design of new products or projects to deliver against team and company goals. You challenge all members of cross-functional teams to be bold and creative. You funnel that energy into execution plans and ‘new ways of getting things done’
- Divine Discontent - You recognize accomplishments but stay inspired by the next performance milestone, are able to push hard, and affect positive change fast in a dynamic high standards environment while maintaining a positive approach
- Customer Devotion - You take on complex challenges and simplify them to avoid making them our customers problems
- Debate, Commit, Implement - You start with the brutal facts, debate, decide then empower to execute
- Roll Up Your Sleeves - You never hesitate to roll up your sleeves and tackle something hands-on
- Stay Humble - You display quiet confidence, never arrogance
- Collaborative - You recognize the importance of your team and everyone around you to help drive results, you are a good partner and teammate
- Help me grow – You share successes and failures with your team intentionally, this helps us all grow and learn rapidly
- BA/BS Degree required; Preferably in Business Management or associated field
- 3+ years of experience managing complex projects/programs
- Background in IT, Operations, or Project Management preferred
- Demonstrated effective track record in leading large projects/programs in complex environments
- Project or Program management skills with the ability to multi-task and manage projects in a cross-functional environment
- Exceptional problem solving, communication, and negotiation skills including effective leadership, planning, and motivational capabilities
- Excellent verbal and written communication skills, as well as the ability to present and explain technical information in a way that establishes rapport, persuade others, and gains understanding
We take care of you (benefits/perks):
- Competitive pay and benefits including health, dental, and vision
- Retirement savings plan
- Paid time off
- Continuing education support
- Ongoing training to grow your skills
Starting pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The budgeted starting salary range for this role, is $61,000 + potential for bonuses.
About Asurion
Asurion helps people protect, connect and enjoy the latest tech – to make life a little easier. Every day our 19,500 experts help nearly 300 million people around the world solve the most common and uncommon tech issues. We’re just a call, tap, click or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps, or bewilderment. We think you should stay connected and get the most from the tech you love no matter the type of tech or where you purchased it.