Client Services Analyst

S&P Global Market IntelligenceThe Role: Client Services AnalystThe Team: The Research Signals and Alpha Factor Library products provide independent research, quantitative research datasets, and investment consulting services to the institutional asset management community. The group researches and develops individual factors and multi-factor models across a range of asset classes by applying a systematic evaluation process to a variety of fundamental, technical, and industry-specific data sources.The Impact: The role will provide direct support for client technical and data queries, on-boarding, and new client implementations, covering the Research Signals and Alpha Factor Library products. The responsibilities of this role will encompass external client liaisons and involvement with internal data, technical and sales teams. The analyst will be assigned to analytical projects and will also have periodic data collection and cleansing responsibilities.The ideal candidate understands the equity market and quantitative investment strategies. The candidate must be client focused as well as technically literate. Excellent communication and presentation skills are required, along with the confidence to visit clients if necessary.What’s in it for you:

This role requires frequent client interaction which gives an analyst exposure to the largest investment managers and quantitative hedge funds.

Exposure to various new alternative data sources and use cases.

Ability to stay on top of the current market trends by making our data applicable to the current market themes.

The evolving and growing product and the alternative data space makes the role diverse and exciting and offers many learning opportunities.

Responsibilities:

Provide a positive customer experience by reviewing, troubleshooting, and tracking incoming client support queries

Onboard new clients and prospects and assist during trial periods

Gather client feedback and assist in the preparation of specification documents and business requirements

Responsible for maintaining relevant documentation

Lead special projects that focus on delivering exceptional service to our customers.

Produce research reports such as weekly stock research examples and monthly model performance reports

Work with the business development team to conduct client feedback surveys and client usage reports & analysis

What We’re Looking For:To be considered for this opportunity, candidates should demonstrate the following education, skills and experience:

Minimum of a BA/BS degree in Finance, Computer Science, Financial Engineering, Economics, or other analytically oriented field with 1-4 years of experience.

The ideal candidate will need to be detail oriented and task driven with a strong work ethic and able to work in a fast-paced environment.

The ability to work to deadlines and prioritize a complex workload

Prior experience in the investment management space, understanding quant strategies and alternative data landscape required

Ability to communicate complex investment research findings in simple terms to a variety of stakeholders, including clients and sales specialists

Familiarity with, back testing, modeling, research, data management and analysis

Quantitative financial and technical knowledge required

Strong interpersonal, communication and writing skills required

Experience with Microsoft Excel

Knowledge of MATLAB/SQL

Programming and/or database experience is a plus

This role is limited to persons with indefinite right to work in the United States.

Note: This role is limited to persons with indefinite right to work in the United States.Grade/Level ( relevant for internal applicants only ): 9The Location: Chicago, NYC, US–RemoteCompensation/Benefits Information (This section is only applicable to US Candidates):S&P Global states that the anticipated base salary range for this position is $65,000- $80,000. Final base salary for this role will be based on the individual’s geographical location as well as experience and qualifications for the role.In addition to base compensation, this role is eligible for an annual bonus.This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here (https://spgbenefits.com/benefit-summaries/us) .About Company Statement:S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.Equal Opportunity EmployerS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf  describes discrimination protections under federal law.20 - Professional (EEO-2 Job Categories-United States of America), ANLYTC202.1 - Middle Professional Tier I (EEO Job Group)Posted On: 2023-04-02Location: Chicago, Illinois, United States