Credit Balance Refund Rep

OverviewCHI Memorial Mountain Management ServicesCHI Memorial Hospital, now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health, is once again the only hospital in the Chattanooga area to be named a Best Regional Hospital by U.S. News & World Report. We are proud to be the regional referral center of choice providing health care throughout Southeast Tennessee and North Georgia.We care about our employees’ well-being and offer benefits that complement work/life balance.We offer the following benefits to support you and your family:Free Membership to our Care@Work program supporting any child care, pet care, or adult dependent needsEmployee Assistance Program (EAP) for you and your familyHealth/Dental/Vision InsuranceFlexible spending accountsVoluntary Protection: Group Accident, Critical Illness, and Identity TheftAdoption AssistancePaid Time Off (PTO)Tuition Assistance for career growth and developmentMatching Retirement ProgramsWellness ProgramIf you are passionate about the patient experience and ready to join our nationally recognized hospital, connect with us today!ResponsibilitiesExpectations:Conducts appropriate reviews using critical thinking skills to understand how to transfer paymentsReviews and posts payments and write-off/adjustments from insurance and patientsIdentifies and researches unusual, complex or escalated issuesDocuments all activities and findings in accordance with established policies and proceduresMaintains current knowledge of internal, industry, and government regulations as applicable to assigned functionEstablishes and maintains professional and effective relationships with peers and other stakeholdersQualificationsMinimum Qualifications:High School Diploma or GED equivalentKnowledge of general concepts and practices that relate to the healthcare field, debits and credits, clinic operations, regulatory/reporting requirements, operation and application of automated systems, and government/commercial insurance reimbursement termsExcellent customer service, attention to detail, critical thinking, and the ability to maintain confidentiality of medical records, troubleshootingAbility to understand and apply detailed billing requirements and cash posting processes and effectively prioritizePreferred Qualifications:One to three years of revenue cycle or related work experience that demonstrates attainment of the requisite job knowledge and abilitiesGraduation from a post-high school program in medical billing or other business-related fieldPay Range$15.00 - $18.31 /hourWe are an equal opportunity/affirmative action employer.