CSR Wanted at Leading Lafayette HVAC Company

Customer Service Representative (CSR):

Job Description

Building Comfort, Building Trust.

At Bransford Electrical & Mechanical Services, Inc., we don’t just provide heating & air, plumbing, and electrical solutions- we offer comfort, confidence, and peace of mind to our customers. Serving the community with integrity and expertise is our hallmark, and we’re seeking an in-house Customer Service Representative (CSR) who shares that same commitment to excellence.

If you're a proactive, detail-oriented communicator, and you're highly proficient in customer record-keeping (CRM Tools), we want to hear from you.

What Makes This Opportunity Different

A Role That Matters: As the CSR for Bransford Home Services, you'll be the voice of the company. You’ll answer customer calls and play a key role in ensuring our customers feel heard, respected, and taken care of.

Career Growth: Join a growing team with opportunities to move up in the company, develop professionally, and contribute to the continued success of the Bransford team.

What You’ll Be Doing

Customer Support: As the in-office CSR, you’ll be responsible for answering customer calls promptly during designated hours, providing a warm, helpful, and professional experience to every caller and ensuring all customer inquiries are handled efficiently and with care. You will also greet and help customers in-person when they visit us at our office.

Call Reviews and Coaching: Review daily calls, identify areas for growth, and participate in coaching sessions with your team to ensure you provide consistent high-quality service and also assist the team to improve continuously.

CRM-tool Management: Manage all customer interaction through software, ensuring accurate documentation, scheduling, and follow-ups.

Collaborate with Other Teams: Work alongside dispatch, sales, and field teams to ensure seamless operations and customer satisfaction.

Maintain & Exceed Service Standards: Ensure that you uphold our high customer service standards and maintain the company’s reputation for excellence.

You’re a Strong Fit If You Bring

CRM Proficiency: You’re highly skilled in using software (example: ServiceTitan, Payzer) to manage customer calls, scheduling, and team coordination.

Excellent Communication Skills: You’re articulate, patient, and clear in both written and verbal communication. You can manage difficult customer situations with empathy and professionalism.

Time Management: You’re able to balance the demands of answering customer calls, coordinating internally with the team, and keeping detailed internal records

Problem-Solving Mindset: You’re resourceful and able to think on your feet when resolving customer issues or helping the team with challenges.

Positive Attitude and Team Spirit: You bring enthusiasm to the role and work collaboratively with others to ensure smooth operations.

Tools in Your Belt – and Ours

Competitive Pay: Receive an hourly wage commensurate with experience, plus potential for performance-based bonuses.

Health Benefits: Health, dental, and vision insurance options to keep you covered.

401(k): Company match to help you plan for the future. (starting January 1st)

Professional Growth: Opportunities for career development and advancement.

Team Environment: A collaborative, respectful workplace where your contributions are valued.

Why Bransford Electrical & Mechanical Services, Inc.?

At Bransford Electrical & Mechanical Services, Inc., we put people first—our customers, our team, and our community. We’re looking for individuals who are committed to delivering exceptional service, growing with us, and making a real impact.

Sound like a fit? Apply today and join a team that’s transforming HVAC service and customer care across our community.

Job Type: Full-time

Pay: $16.00/hour and up, depending on experience

Schedule:

Year-round work

Full-time roles available

Must be available during designated customer service hours, in the office 8:00AM to 5:00 PM on all weekdays.

Location: Lafayette, TN 37083 (Required)