Performs a variety of duties to support administration of the assigned department(s).Reports to: Director - Rehab ServicesEnsures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
Drag Edit DeleteDistributes and explains forms, documents, and educational handouts to patients or family members.
Drag Edit DeleteMeets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
Drag Edit DeleteCommunicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
Drag Edit DeleteVerifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
Drag Edit DeleteMaintains current knowledge of all rules and regulations governing third party admissions/registrations and pre-certification requirements
Drag Edit DeleteMaintains an acceptable registration error ratio & collection goal.
Drag Edit DeleteComposes, types, and transcribes correspondence, forms, reports, presentation materials and other written communications.
Drag Edit DeleteReceives, screens, and routes visitors and telephone calls. Responds to, escalates, and follows up on inquiries and problems as appropriate.
Drag Edit DeleteSchedules/coordinates meetings, conferences, special events, appointments and travel arrangements.
Drag Edit DeleteMaintains assigned calendar(s).
Drag Edit DeleteMaintains files and office equipment.
Drag Edit DeleteOrders and stocks supplies.Minimum Education
High school diploma or equivalent - Required
Drag Edit DeleteRequired Skills
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Drag Edit DeleteMinimum Work Experience
One year hospital or physician office experience with emphasis on medical insurance and collections/accounts receivable - Required.
Experience in Outpatient setting - PreferredJob: Administration/Clerical Organization: Title: Customer Service Rep - Rehab SS PRN Location: Tennessee-Gallatin Requisition ID: 7457-11225
Full-time