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Located in Brentwood, TNOverview:
Hybrid Role: This is not a fully remote position | Training will be in-person at our Brentwood, TN Store Support CenterHours of Operations Full-time : Our schedule operates on a rotation that requires Saturday and Sunday shifts every other weekend. Our full-time schedules consist of a 40-hour work week, with your shift rotations determined by our customers' needs. Schedules are published 4-6 weeks in advance so that you know your schedule for the near future.- Monday-Saturday: 6:00 am - 9:15 pm
- Sunday: 7:00 am - 8:00 pm
- This position offers an hourly rate of $16.35 paid on a bi-weekly schedule.
- You will also have access to benefits that support your physical, emotional, and financial wellbeing, like tuition reimbursement, paid parental leave, and mental health resources
- Professionally represents Tractor Supply Companies Mission and Values and the Brand during each customer engagement.
- Answers inbound calls in a Call Center environment
- Resolves and documents all customer contacts, inquiries, and concerns in the system.
- Follows through with a sense of urgency on any research or additional contact to ensure customer complaint or query is resolved in a timely manner.
- Partners with the field, vendors and internal departments to ensure resolution to customer contacts as needed.
- Provides product information and project information, which could include recommending products to purchase and/or their effective use.
- May perform other duties as assigned
- Basic computer skills with experience in Microsoft Word, Microsoft Excel
- Strong communication (verbal, listening, and written) and interpersonal skills
- Must have ability to handle conflict positively
- Strong sense of urgency
- Must demonstrate strong problem solving, multi-tasking and critical thinking skills
- Experience in call logging systems is preferred
- Customer service-focused call center experience is helpful