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- If hired, you are eligible for $1,000 signing bonus. $300 is payable after 30 days, $300 after 90 days and $400 after 120 days of employment.
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Position Overview:
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. The Default Servicing Phone Agent is responsible for contacting past due customers on consumer checking accounts, credit cards, loans, lines of credit, real estate loans, and home equity lines of credit (HELOCs). We are seeking a dedicated, disciplined individual who excels in a team environment, who takes ownership and who is enthusiastic about a job well done. |
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Essential Duties and Responsibilities:
· Negotiates and facilitates loan payment schedules for customers. · Follows up on loan repayment agreements. · Analyzes and determines future disposition of customer’s account. · Verifies and documents all applicable information into collection system. · Attempts to negotiate payments via expedited payment methods. · Handles all situations in a professional, ethical manner. · Escalates special situations or problems, as necessary. · Other duties as assigned. |
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Abilities:
· Ability to evaluate situations and make appropriate business decisions · Ability to work in contact center environment, to include wearing a headset |
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Skills:
· Excellent computer skills with strong knowledge of email and Microsoft Office · Strong verbal and written communication skills · Attention to detail and ability to identify potential issues |
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Education and/or Work Experience Requirements:
· High school diploma or equivalent required. · Bilingual (English/Spanish) a plus – ability to communicate proficiently in both English and Spanish |
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Physical Requirements:
· Basic keyboarding or other repetitive motions · Lifting/pushing objects · Must be able to talk, listen and speak clearly on telephone · Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards · Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standard, including meeting qualitative and/or quantitative productivity standards. |
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Hours / Location
· Set schedules available within hours of operation: Monday-Friday, 9:30 AM – 6:00 PM. Average 40 hours per week. · Must be available to train Monday-Friday, 9:00 AM – 5:30 PM
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)