Description End-User Support:
Provide timely and effective technical support to clinic staff, addressing hardware, software, and network issues.
Troubleshoot and resolve issues related to desktops, laptops, printers, and mobile devices.
Assist users with healthcare-specific software applications, including electronic medical record (EMR) systems.
Hardware & Software Maintenance:
Install, configure, and maintain desktops, laptops, and peripheral devices.
Manage software installations, updates, and license compliance.
Ensure clinic devices comply with healthcare IT standards and policies.
Network Support:
Collaborate with IT administrators to resolve basic connectivity issues.
Support clinic staff with secure access to networks, including VPNs and Wi-Fi.
Documentation & Training:
Maintain accurate records of support requests, resolutions, and IT inventory.
Create and update user guides for common issues and applications.
Provide end-user training on IT best practices and new software.
Security & Compliance:
Monitor desktop security and ensure compliance with HIPAA regulations.
Assist with the implementation of IT security policies and procedures.
Respond promptly to security incidents and breaches.
Requirements
Qualifications
Education & Experience:
Associate’s or Bachelor’s degree in IT, Computer Science, or related field preferred.
2+ years of experience in a desktop support or similar role, preferably in a healthcare environment.
Technical Skills:
Proficiency in Windows and macOS operating systems.
Experience with healthcare IT systems, including EMRs and HIPAA compliance.
Familiarity with basic networking concepts, Active Directory, and Office 365.
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Full-time