Desktop Support Analyst

MATRIX Resources, Inc.
Memphis, TN
28 Jun 2024

Vacancy expired!

Large Company in Memphis, TN is seeking a IT Desktop Support Analyst for a contract role that will last 11 months. Will work onsite in downtown Memphis and supporting all return-to-office PC infrastructure initiatives, supporting all levels of the company including executive-level IT support for senior leadership . RESPONSIBILITIES As the IT Desktop Support Analyst, you will perform functions that include drawing upon computer hardware and application experience in order to provide technical resolution to business solutions, support systems operations by resolving issues, create efficient, analytical decisions, prepare and lead informal training sessions for users, and serve as a technical information resource. Will also, perform the following duties:

  • Set-up/repair computers and related equipment for employee/customer use.
  • OS deployment (computer/laptop imaging/installation).
  • Provide technical assistance to end-users of the company's computer system(s).
  • Deliver technical assistance for computer related software and peripherals.
  • Resolve all technical matters to meet customer service level agreements.
  • PC/Laptop builds (requirements and specifications).
  • Familiarity with end-point security of systems and data (antivirus/malware).
  • Familiarity with software inventory and distribution (update/patch deployment).
  • Maintain portions of issue tracking & change request management systems.
  • Participate in special projects as needed.
REQUIRED SKILLS AND EXPERIENCE
  • Associate's Degree in related field preferred or 4-6 years of relevant experience.
  • Strong knowledge of Microsoft Office applications.
  • Must be able to demonstrate a basic understanding in the following areas; software / hardware / peripherals (including printers), computer imaging concepts/practices, Computer/System management products/tools, Corporate applications/environments - AD, Microsoft Office applications, McAfee Antivirus, Malware/Spyware removal concepts/tools, Video conferencing concepts/practices; McAfee ePolicy Orchestrator.
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, work instructions, process maps and/or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from a variety of internal and external customers.

Equal Employment Opportunity

MATRIX is committed to providing a work environment that values diversity, equity, inclusion and respect. We do not discriminate based upon race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), age (40 and over), sexual orientation, military and veteran status and/or any other characteristic protected by federal, state or local law.

MATRIX is committed to providing access and reasonable accommodations for qualified individuals with disabilities. Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing MATRIXHR@MatrixRes.com. To ensure a quick response to your request, please use the words "Accommodation request" as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options. Please see MatrixRes.com/Benefits for more information. For direct hire placement with our clients, benefits will be offered in accordance with that particular client's offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.
  • ID: #43649835
  • State: Tennessee Memphis 38103 Memphis USA
  • City: Memphis
  • Salary: USD TBD TBD
  • Job type: Contract
  • Showed: 2022-06-28
  • Deadline: 2022-08-26
  • Category: Et cetera