Desktop Support Analyst

HCA-Information Technology & Services, Inc. d/b/a CereCore
Nashville, TN
11 Feb 2025

Vacancy expired!

Classification: Contract Contract Length: 12+ months

Job ID: 16011095

Location: Nashville, TN

At CereCore, our heart for healthcare is interconnected with our knowledge of technical solutions, creating a vital link that ultimately drives the delivery of high-quality care.

CereCore is seeking a Desktop Support Analyst to join our team in Nashville, TN. This individual will work at one of the nation's leading providers of healthcare services, HCA Healthcare.

Summary: Second level support for desktop support trouble tickets, performs set up for new or replacement desktop computing equipment, orders warranty parts and conducts repairs on desktops, laptops and some printers. Perform setup and break/fix support for mobile messaging devices. Setup and break fix for IP Telephony devices. Occasionally works with other IT&S departments as needed for larger problems relating to campus computing support.

Sits on project teams with manager and provides technical expertise. Attends vendor meetings as Desktop Support Analyst representative and provides insight and opinions to team.

A thorough understanding of the desktop environment and a solid understanding of technologies that touch the desktop (network, server environment, active directory, security standards) is required. Must be a team player, show leadership and have a customer focused attitude.

In this position, you will:
  • 2 nd level support desktop break/fix trouble tickets according to department SLA's. Includes warranty repair for desktop, laptop machines and some printers.
  • Set up new desktop equipment for users including mobile devices.
  • Assist with departmental projects and provide technical input during plan/build phase and team leadership during implantation phase of projects.
  • Take on department maintenance responsibilities and serve as department representative for some monthly collaborative department meetings and vendor meetings.
  • With management supervision and approval, research, test and implement new ways to streamline support for corporate campus.
  • Research and share information on new technologies that will benefit corporate campus desktop users, HCA IT&S, and HCA Enterprise.

Requirements:
  • Microsoft Windows-TroubleshootApple MacOS
  • Basic networking principles-Microsoft Office Suite-Mobile Messaging device support-SCCM Administration/troubleshooting-Full Disk encryption product support/admin
  • Systems/Network Administration experience in a Microsoft enterprise environment.
  • Troubleshoot Bitlocker, SSD, Wireless and Blue Screens

Must have experience with:
  • Microsoft Windows
  • SCCM administration
  • Project management
  • Active Directory
  • Networking concepts
  • Customer service attitude
  • Excellent written and oral communication skills for both technical and non-technical audiences. MCP or Comp TIA A+ Network+ College graduate preferred.

CereCore was formed in 2001 as a shared service business within a large hospital operator. We focus solely on helping healthcare organizations align business and IT strategies to improve processes and patient care.

Awards and Recognition
  • Modern Healthcare selected CereCore as one of the 2020 "Best Places to Work in Healthcare."
  • CereCore wins ClearlyRated's 2020 and 2021 "Best of Staffing" Client and Talent Awards for Service Excellence.
  • HCA Workplace Measures Up & Earns Computerworld 2017 "Best Places to Work in IT Award," an award we've earned since 2009.
  • HCA has been named a World's Most Ethical Company® by the Ethisphere Institute for the ninth consecutive year.
  • The U.S. Chamber of Commerce Foundation presented HCA Healthcare with the 7th Annual Hiring Our Heroes Lee Anderson Veteran and Military Spouse Employment Award.
  • HCA has been named a Military Friendly® Employer for the eighth year in a row. We're proud to hire and support our nation's veterans - and proud of our employees.
  • HCA named a 2019 Military Friendly® Spouse Employer for the eighth year in a row.

Our Commitment to Diversity and InclusionWe believe excellence in healthcare starts with a foundation of inclusion, compassion and respect for our patients and each other. We are committed to fostering a culture of inclusion across all areas of our organization. We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#Dice
  • ID: #49140721
  • State: Tennessee Nashville 37201 Nashville USA
  • City: Nashville
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2023-02-11
  • Deadline: 2023-04-11
  • Category: Et cetera