Entry Level Helpdesk Analyst job vacancy

Vacancy expired!

Job Title: Entry Level Helpdesk Analyst Location: Downtown Nashville Salary: $50,000 per year Job Summary: We are seeking an Entry Level Helpdesk Analyst to provide technical assistance and support to our internal users. The successful candidate will have a strong desire to learn and grow their technical skills, while providing excellent customer service. Key Responsibilities:

Provide technical support to internal users via phone, email, and in-person
Troubleshoot hardware, software, and network issues
Document and track all user requests and issues in our ticketing system
Follow up with users to ensure issues are resolved in a timely manner
Assist with user account administration, including creating and deleting accounts
Set up and configure hardware and software for new users
Provide basic training to users on software and hardware usage
Participate in team projects to improve our IT infrastructure and services

Qualifications:

Bachelor's degree in Computer Science or related field (or equivalent experience)
Excellent verbal and written communication skills
Strong customer service skills
Basic understanding of computer hardware, software, and network concepts
Ability to troubleshoot technical issues and follow through to resolution
Experience with Microsoft Office Suite and Windows operating systems
Familiarity with basic network troubleshooting tools
Ability to work independently and as part of a team
Strong attention to detail and problem-solving skills

ID: #49841186
State: Tennessee Nashville 37246 Nashville USA
City: Nashville
Salary: $50000.00 - $50000.00 per annum
Job type: Permanent
Showed: 2023-05-02
Deadline: 2023-06-30
Category: Software/QA/DBA/etc