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Title: Exchange AdminLocation: Nashville, TN (Onsite Day 1)Duration: Contract
Skill Set Exchange server (2010 & 2013), O365, Skype for Business (SFB),Enterprise VoiceExpertise L3Desired Experience Range 8-12 yearsLocation of Requirement Onsite-Nashville, TNKey words: Exchange, Office 365, O365, Skype for BusinessDesired Competencies (Technical/Behavioral Competency)Exchange Support Expected Technical & amp; Functional SkillsResponsible for leading and managing the messaging support team and overseeing all messaging services.Designing and deploying enterprise-wide, complex cloud messaging infrastructure solutions, Includes Exchange server (2010 & 2013), O365, Skype for Business (SFB), Enterprise VoiceMicrosoft Certified professional or equivalent certification required in Exchange/0365 & Skype for Business TechnologiesHands-on Implementation, analyze, architect, design and deliver solutions on all Exchange, O365, Skype for Business & Enterprise voice, Intune platform components. This will involve prototyping, creating solutions, blueprints, road-mapping, technical delivery and coordination with multiple stakeholders and peer technical groups through detailed documentation & presentations.Messaging Admin with knowledge in Advanced Administration of Exchange Server 2010 and Lync 2013 with good understanding of Mail-flow/SMTP,Monitoring, Reporting, Integration with different technologies and Exchange Server Migration activities Working Knowledge of Exchange server, Software, service pack installation,troubleshoot various server related issues; troubleshoot NDRs, tracking emails etc. Day-to-day operation of Lync/Exchange environments, which includes change, release, performance and availability management.Demonstrated experience troubleshooting complex enterprise level issues andOutages Knowledge of PowerShell and scripting to run and understand scripts to modify and add for message tracking and other administrative functionsProven knowledge on O365, Microsoft Exchange and Active Directory Troubleshooting and Configuration of O365, Exchange and Active DirectoryAdministering cloud-based messaging Troubleshooting Mobile interactions with Messaging (Preferred: GoodMessaging server) Sound knowledge of Email client like Microsoft Outlook and OWA Backup/Recovery: Working knowledge on Setup and Configuration of native & 3rd party backup management toolsExperience with Service Now ticketing system. Identify improvements, create business cases, conduct strategic planning exercises with senior stakeholders to develop roadmap and objectives, reviewcurrent, and proposed architecture to arrive at an agreed end-state solution.Resolve problems/escalations.Approve and deliver root cause for incidents and oversee corrective action.Engineer permanent solutions, and coordinate implementationProvides support, (architecture, administration, maintenance, monitoring, backup, contingency), for multiple messaging and collaboration technologies Designs improvement opportunities spanning service delivery, user experience, security, etc. Oversee system upgrades of the on premise servers Manage and monitor the Exchange, SFB, EV & O365 environmentsDevelop solutions to complex end user Issues Partner with IT Security and Technical Architecture groups to certify new Messaging solutionsDesign and architect new features and functions Deliver and enhance point to point voice and video Implement new processes as process gaps are defined and service matures Participate in operational reviews and other service meetings as required Maintain existing and, as required, develop new documentation that will include but is not limited to SOPs and System Architecture Guides and diagrams adhering to organizational templates, policies, and standardsGood communication skillsKnowledge on ITIL and IT service management tool Service NowGood Microsoft Office skills Word, Power Point, Excel & VisioGood-to-Have1. Should have Experience in IT Service organization2. Conversant with Incident management tools3. ITIL Knowledge4. Microsoft Certification on Exchange, O365 and Skype for Business preferredRole descriptions / Expectations from the Role1 Passionate, Self-motivated and driven, with keen attention to detail, action-and-results oriented.2 Excellent interpersonal, verbal and written communication skills as well as strong logical, analytical, problem solving skills and reporting skills.3 Able to prioritize and execute tasks in a fast paced environment.