Field Assistant Manager

The primary purpose of the Field Assistant Manager role is to assist the Manager and the OPC Specialists. This individual will be passionate about growing and developing their teams, improving team cohesiveness and productivity. The individual will build and maintain strong relationships with all OPC Specialists, location Managers, and other location personnel.DutiesDirectly supervises team of approximately 1-10 OPC Specialists.Understand the availability of tour flows at the various resorts to efficiently direct the tours accordingly.Keep Track of open shifts and make every effort to fill each open shift.Ensure OPC Specialists are properly attired and supplied with brochures, signs, and I Love Orlando.Conduct continuous training for OPC Specialists to help them improve their presentation and closing tactics.Maintain well-kept and clean booths with prepared signage Be vigilant of any unauthorized materials or activities in our booths, (selling tickets, wrong maps, other resort invites, etc.)Assist in refunding guests and be aware of any locations with above-average cancellations. Establish good working relationships with the management of our locations.Mediate problems that arise between OPC Specialists, location staff, and upset guests.Make sure OPC Specialists are working within our guidelines at our locations and that the location management is satisfied with our company’s efforts.Provide updated information on any changes to the qualifications, resort times, transportation, gift offers, and new programs.Continuous training of OPC Specialists helping improve their presentations and closing tactics.Regularly monitor production metrics such as VPG (Volume per Guest), cancellations, refunds, NQs (Non-Qualifies), and no-shows. Maintain payroll statements to ensure all units are paid properly and address erroneous chargebacks and VPG rates.Stay informed about the competition, including their gift offers, qualifications, locations, and rates.Proficient in word processing and spreadsheet software.Focused on accuracy and able to meet deadlines.Previous supervisory experience is preferred.To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares out commitment.