Front Office Manager

24 Mar 2024

Vacancy expired!

Oversee all front office operations. Assures guest satisfaction with room amenities and service. Resolve guest complaint in an efficient manner by performing the following duties.

As Front Office Manager, you will:Hire and terminate of all front office and night audit personnelResolve guest complaintsOversee all phases of front office operationProduce room forecastMaintain operation al budgetOversee training and development of personnelTake care of all emergency situations on propertyAct as manager on duty for the resortReview nightly audit to ensure accuracySUPERVISORY RESPONSIBILITIESSupervise two managers, three supervisors and 12 team members in the Front Desk, and Night Audit.Responsible for the overall direction, coordination, and evaluation of these units Carry out supervisory responsibilities in accordance with the organizations policies and applicable lawsResponsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems

  • ID: #49534215
  • State: Tennessee Gatlinburg 37738 Gatlinburg USA
  • City: Gatlinburg
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2023-03-24
  • Deadline: 2023-05-23
  • Category: Et cetera