Are you interested in an opportunity with Philips? We welcome individuals who are currently pursuing an undergraduate (BS) degree to participate in opportunities at our site. Through this role you will gain meaningful, hands-on experience working for a HealthTech company.The General Sales Support team member is responsible for proactive inbound and outbound prospecting and lead management. This role will have a direct impact on our success by qualifying leads and uncovering opportunities, adding to the sales pipeline. You will help grow sales through creating and maintaining long-term customer satisfaction. Primary job responsibilities are to make and receive inbound and outbound calls to build strong customer relationships. You will identify opportunities within an assigned customer base and present solutions virtually by upselling and cross-selling solutions. Prospecting, qualifying, and closing new business is essential to this role.This role will act as a layer between marketing and sales for all product lines. Responsible for building relationships through marketing activity – inbound inquiries, trade shows, referrals and outbound cold calling. The goal of a General Sales Support is to take a prospective lead, generate interest to customer, qualify the lead using the budget, authority, need, timeframe approach. Additionally, maintaining and updating customer information in SalesForce.com and fulfilling customer request for product informationResponsibilities
Achieve daily, monthly, and quarterly KPI metrics
Responsible for generating and qualifying sales leads/opportunities
Builds relationships with prospective customers with the primary focus on the development of new and existing accounts over the phone
Uncover ways to raise brand awareness for Philips product portfolio and gain account intelligence for new/existing accounts
Responsible for managing the Philips relationship with customers and independently drive account needs or problems through resolution
Meets or exceeds performance metrics set by management while also maintaining additional responsibilities
Meet & exceed productivity outreach efforts to customers (primarily telephone and email communications)
Incorporate Lean Thinking to generate and assist in continuous improvement projects
Effectively utilize Customer Relationship Management (CRM) applications to document outreach efforts, account management plans, next steps/actions, and leads/opportunity notes.
Time management is essential in this role and the ability to shift focus on inbound, outbound, and other responsibilities all while serving the needs of the customer and achieving sales funnel and revenue requirements
Be the main point of contact for Philips customers and work with cross-functional team members to resolve customer issues.
Additional duties as required
Your TeamAs a member of the Market to Order Team, you will report directly to a Sales and Marketing Manager and Sales Support for Philips Health Systems, North America.Teamwork and collaboration with aligned account resources is critical to the success of this role. Working closely with Marketing and Sales, we promote Philips solutions and uncover new opportunities to contribute to the overall sales funnel.Our Offer Here at Philips WE ARE Working Together for a Better Tomorrow:Philips' dedication to enriching lives is reflected in our company, our solutions, and a commitment to our people. Philips products lead to improved healthcare, faster diagnosis and better patient outcomes. Philips employees change lives every day.We offer you the opportunity to personally contribute to Philips’ achievement of growth objectives and ambition to improve the lives of 3 Billion people a year by 2025.We are looking forThe successful candidate will possess the following knowledge, skills education and experience:
Bachelor's degree or equivalent combination of education and experience
Excellent interpersonal and communication skills
Possess a very strong phone presence for taking inbound calls and making outbound cold calls as well as collaborating with internal stakeholders
Ability to apply persuasive selling skills via telephone to address customer needs
Ability to build relationships with key decision makers.
Determine customer’s requirements and recommend Philips solutions & services.
Presentation, Planning, and Organizational skills.
Experience using CRM tools such as Salesforce or equivalent helpful but not necessary
Skills with Microsoft Office Suite: Word, Excel, Outlook, and Power Point
About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business here .
Discover our rich and exciting history here .
Learn more about our purpose here .
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.In return, we offer youA path towards your most rewarding career. Succeeding in this market-based role in a complex environment will open many doors for your long-term career, inside and outside of Philips. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.Philips Transparency DetailsThe hourly pay range for this position is $24 to $28.00, plus overtime eligible. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.Additional InformationUS work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville.Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran
Full-time