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- Providing application support triage and solutions
- Identifying opportunities for improvement with our HCM technologies
- Partnering with the HR/Payroll teams to understand their business processes, assess end user needs and propose system features and enhancements for increased efficiency and effectiveness
- Gathering and documenting business requirements, create business process documentation including current and future state diagrams, identify solution gaps and design solutions, create training materials, test plans and end user documentation
- Utilizing HCM application knowledge and expertise to recommend solutions that meet business requirements and align with corporate strategic initiatives
- Minor report design, development, implementation, and support of BI reports
- Applying best practices and development standards, including change management
- Analysis of integrations, data conversion and solution architecture
- Applying and adhering to security and compliance protocols and understanding mandates such as SOX, HIPAA
- 3-5 years of working experience as an analyst in organizations where UKG (or similar) is the system of record
- A degree or diploma in the field of computer science or related areas
- Excellent communication and collaboration skills
- Well established organization skills
- A high level of motivation and energy
- Detailed and proactive approach to work
- Experience in any of the following would be an asset:
- User Experience Design (UX)
- Cognos BI or Power BI reporting platforms, relational databases & tools
- SharePoint / Office 365
- IT Project Management
- This position will require occasional travel and occasional evening and weekend work to meet deadlines, respond to service interruptions, and perform scheduled maintenance.