HCM Application Support Analyst

09 Feb 2025

Vacancy expired!

Application Support Analyst – HCMThis person should have 3 years of application support with UKG HCM. Application support role.As part of the IT group, this role will provide support and analysis assistance for all technology that supports the human resources area of the business.

Requirements:
  • Providing application support triage and solutions
  • Identifying opportunities for improvement with our HCM technologies
  • Partnering with the HR/Payroll teams to understand their business processes, assess end user needs and propose system features and enhancements for increased efficiency and effectiveness
  • Gathering and documenting business requirements, create business process documentation including current and future state diagrams, identify solution gaps and design solutions, create training materials, test plans and end user documentation
  • Utilizing HCM application knowledge and expertise to recommend solutions that meet business requirements and align with corporate strategic initiatives
  • Minor report design, development, implementation, and support of BI reports
  • Applying best practices and development standards, including change management
  • Analysis of integrations, data conversion and solution architecture
  • Applying and adhering to security and compliance protocols and understanding mandates such as SOX, HIPAA

The ideal candidate will have:
  • 3-5 years of working experience as an analyst in organizations where UKG (or similar) is the system of record
  • A degree or diploma in the field of computer science or related areas
  • Excellent communication and collaboration skills
  • Well established organization skills
  • A high level of motivation and energy
  • Detailed and proactive approach to work
  • Experience in any of the following would be an asset:
  • User Experience Design (UX)
  • Cognos BI or Power BI reporting platforms, relational databases & tools
  • SharePoint / Office 365
  • IT Project Management
  • This position will require occasional travel and occasional evening and weekend work to meet deadlines, respond to service interruptions, and perform scheduled maintenance.

  • ID: #49099196
  • State: Tennessee Memphis 37501 Memphis USA
  • City: Memphis
  • Salary: $90,000 - $100,000
  • Job type: Permanent
  • Showed: 2023-02-09
  • Deadline: 2023-03-31
  • Category: Et cetera