Vacancy expired!
Due to the necessity of frequent face-to-face interactions with our end-users, candidates must be fully compliant with the COVID-19 vaccination to be considered for this position. By applying for this position, you confirm that you are fully vaccinated for COVID-19 and can provide proof of immunization upon request.Provide technical end-user support via telephone, email, or web chat.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately. Additional Note: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
High school diploma or equivalent requiredServiceNowActive Directory knowledgeMicrosoft Office / O365Browser troubleshooting, specifically ChromeMAC Troubleshooting or knowledgeSCCMMobilityAdobeCisco WebEx0-1 year's relevant experienceRequires excellent customer service skillsSolid foundation of Personal Computer experienceTroubleshooting capabilityOverall knowledge of desktop productivity productsAbility to work in a team environmentProven ability to remain flexible in a changing environmentAttendance and schedule adherence are requirements of this positionMay require additional project-specific training Required Minimum Education:High School Diploma (required) Required Minimum Experience:A Minimum 1 years of experience in a related field