IT End User Analyst

19 May 2024

Vacancy expired!

IT End User AnalystIf you fit this skill set, please send resume:
  • Specific duties include: provide tier 1 phone, on site and service desk window walk up customers support and coordination.
  • Troubleshoots and restore routine technical service and equipment problems by analyzing, identifying and diagnosing faults using established processes and procedures.
  • Recommends process improvements for problem prevention.
  • Documents work flow in ticket management system.
  • Maintains technical instructions for standard processes.
  • Evaluates messages from monitoring tools and takes action to resolve and prevent it infrastructure issues.
  • Escalates problems to tier 2 or 3 as required.
  • Provides shift rotational coverage as needed 24x7 knowledge of IT infrastructure hardware and software.
  • Knowledge of end user tools.
  • Knowledge of hpsm, hp omu, solar winds, or similar event monitoring tools
  • Good oral and written communication skills: 1. communicate with customers to diagnose and resolve problems; 2. communicate with infrastructure operations io engineering and operations personnel on a technical level.
  • Ability to work under time constraints.
  • Problem analysis and analytical skills.
  • Ability to document work processes.

  • ID: #41165945
  • State: Tennessee Knoxville 37901 Knoxville USA
  • City: Knoxville
  • Salary: $30 - $37
  • Job type: Permanent
  • Showed: 2022-05-19
  • Deadline: 2022-07-15
  • Category: Et cetera