IT Help Desk Technician - Remote

nLeague Services
Nashville, TN
05 Feb 2025

Vacancy expired!

Title - IT Help Desk Technician - Remote

Client – TN DHS

Location – Nashville TN

Duration – 12+ Months

Visa - Any

ID – 59890 We are looking for support to assist with ServiceDesk operations. As the modernization effort continues to grow, it is very important to have sufficient resources in place to support that growth.
  • IT Help Desk Technician responsibilities include

    serving as the first point of contact for customers seeking technical assistance over the phone or email and performing remote troubleshooting through diagnostic techniques and pertinent questions.
  • Customer Support for DHS Applications
  • Following up with customers to ensure full resolution of issues
  • Installing or changing software to fix issues
  • Remotely accessing software to resolve issues
  • Diagnosing problems
  • Reset AD and mainframe passwords and unlock accounts
  • ID: #49029758
  • State: Tennessee Nashville 37201 Nashville USA
  • City: Nashville
  • Salary: $30 - $35
  • Job type: Contract
  • Showed: 2023-02-05
  • Deadline: 2023-04-02
  • Category: Et cetera